How to refuse to sign for Taobao products and ask the merchant to refund

Solutions for Taobao Express rejecting sellers who do not refund:

1. Merchants that join the 7-day no-reason refund policy should return the goods to customers as required, but refund customers without any reason. You need to bear the logistics cost of return.

2. If you do not join the 7-day no-reason refund policy, the seller can refuse the buyer’s refund. The product must be free of defects and the packaging must not be damaged.

3. If a refund agreement is reached, the money will be refunded to the buyer after the product is shipped back to the seller and checked to be complete.

How to apply for a refund for rejected express delivery:

1. If you refuse to sign for the goods without receiving the goods, you will be notified by text message or phone call to pick up the express delivery. If the text message tells you to reply to certain letters to refuse the visa, just follow the requirements. If it is a phone call, you need to explain to the courier that you do not want it, and the express package needs to be returned by the original route.

2. During the express return process, you need to pay attention to your logistics status. Check whether the shipment is on its way back. If the logistics has not been updated for a while or it shows that it has stopped. You need to ask the courier company about the status of your shipment.

How to get a refund if Taobao express is rejected: Check the regional outlet where your express delivery belongs on the official website and find the contact information. For example, if you are in "xx district xx city", you check "xx city" "Just call the courier company. Write down your order number and ask the staff to check it for you if necessary. After getting through the phone, explain your situation and tell you that you need to return the express delivery for a refund.

3. After the logistics shows that the express has been signed for by the seller, you need to contact the seller using Wangxin or Aliwangwang and ask the seller whether the express has been received and whether you can apply for a refund.

4. After the seller says that you can apply for a refund, you click the "Refund" button behind your order and fill in the reason for the refund and the return logistics.

5. For the reason for refund, you can fill in "Seven days for no reason to return or exchange". In "Return Logistics", fill in the "Logistics Company" of the courier company you used to receive the goods from before. In the "Logistics Order Number", also fill in the seller's mailing address. Your order number.

6. Complete all required fields, submit a return application and inform the seller. The seller will process your request after receiving your return application.

7. The system will prompt you if the refund is successful. The money will be refunded to Alipay first, and then Alipay will refund it to your bank card. If you use Alipay wallet and the money is returned, it will be displayed in the Alipay Service Center under "Services" of Alipay Wallet.