12333 Can I consult on weekends?

Human Resources and Social Security Departments (Bureaus) of all provinces, autonomous regions, municipalities directly under the Central Government and Xinjiang Production and Construction Corps:

To publicize human resources and social security policies and promote the 12333 public *** service brand , every year on March 30, the National Human Resources and Social Security System holds the "12333 National Unified Consultation Day" (hereinafter referred to as the Unified Consultation Day). This year, our ministry decided to launch a unified consultation day with the theme of "Talk about Resident Pension Insurance". The relevant matters are hereby notified as follows:

1. Stick to the theme

The basic pension insurance for urban and rural residents is an important livelihood project. Doing a good job in basic pension insurance for urban and rural residents is of great significance to building a moderately prosperous society in an all-round way, promoting social fairness and justice, and maintaining social harmony and stability. All localities should closely adhere to the theme of "Talk about Resident Pension Insurance", follow the policy of full coverage, basic guarantee, flexibility and sustainability, and closely focus on the hot issues of urban and rural residents in insurance participation, payment and benefit collection, etc., and formulate detailed Organize event plans, plan venue selection, question collection, material preparation and media liaison to ensure that the event is thorough and thorough.

2. Innovative Forms

All localities should combine reality, innovate activity forms, adopt methods that are easily accepted by the masses, carry out unified consultation day activities in rural areas and communities, and simultaneously conduct social insurance management Halls, township social security offices and cooperative banks carry out consultation activities, organize consultants and business personnel to answer questions on site, distribute promotional materials, and add expert hotlines, especially to provide consultation and explain policies to eligible uninsured people. Areas with conditions can open the 12333 consultation service center, invite media and representatives of urban and rural residents to visit and hold discussions, and listen to their opinions and suggestions on the basic pension insurance for urban and rural residents and the 12333 telephone consultation service.

3. Do a good job in publicity

All localities should formulate publicity plans based on event arrangements, focusing on the key points of basic pension insurance policies for urban and rural residents, convenient services, and universal insurance plans, and invite news media Conduct publicity reports. Focusing on the Unified Consultation Day activities, publicity and interaction will be carried out through various channels such as government websites, radio and television, Weibo and WeChat, text messages, mobile applications, newspapers and magazines, etc., to guide qualified urban and rural residents to actively participate in insurance, continue to pay premiums, increase accumulation, and guarantee The legitimate rights and interests of the insured.

4. Careful organization

All localities should attach great importance to the unified consultation day activities, strengthen leadership, make overall arrangements, and ensure the safety and orderliness of the event site. The 12333 telephone consultation service agency should do a good job in organizing the specific activities, improve the consultation content on basic pension insurance for urban and rural residents in advance, provide special training for consultants, and provide consultation services on site; the business department should further improve the policy answer caliber and clarify the consultation To focus on publicity, arrange business experts to provide on-site services; the publicity department should prepare publicity materials and contact the media, form a joint force in consultation and Q&A, on-site interaction and media publicity, and jointly organize the unified consultation day activities.

All localities are requested to submit their activity plans to the Ministry of Information Center for filing before March 10. Before April 6, submit relevant texts, pictures, videos and other materials and activity summaries to the Ministry Information Center. If you have any questions at work, please contact us in time.