How to contact the customer again?

How to contact the customer again? For salespeople, interviewing customers is one of the things they often do, especially some old customers often need to contact their feelings so that they can buy again. Let's take a look at how to contact customers.

How to contact the customer again? How to contact 1 If you have already made an appointment with the customer, the interview time will be set at a few days or even longer. Then take the initiative to contact each other and reconfirm the interview time the day before the interview. Because time has passed for a long time, there may be some adjustments in personal itinerary, or customers may be too busy to remember.

When should I contact again? When the interview was reconfirmed the day before, I personally thought that 10: 30- 12: 00 in the morning was more appropriate. It's close to noon, and it's not so lively compared with the morning, and it's in a state of gradual relaxation. Afternoon is a busy time period, and after that, I will get off work. If the client really forgot the interview and arranged other things, he said it in advance in the morning, and the other party still had time to make appropriate adjustments to make time.

What do you mean by reconfirming in the interview? Generally speaking, it is to confirm the time and place agreed last time. By the way, what preparations have you made for this interview, what information will you bring, and so on. Show your concern for customers and show your professionalism.

If, in the process of confirming the interview, the other party says that he is not available the next day, then he should take the initiative to invite another interview time, which can be changed to a time convenient for the customer, and the location is of course decided by the customer. And expressed understanding and sincerity to customers.

In addition to the above situation, there is another situation that the customer did not appear on the day of the interview. We must contact again at this time. If the customer is temporarily unable to make an appointment, it is best to make an appointment again on the same day if the opportunity permits, for example, changing the morning to the afternoon.

Another bad situation is that when contacting an appointment customer, it is directly rejected by the customer. Don't hang up at this time, but apologize to the customer for your shortcomings and ask the customer the main reason for not cooperating this time. I hope I can improve myself in my own shortcomings and look forward to the next cooperation opportunity.

How to contact customer 2 0 1 again? Stage 1: After the customer leaves 1 hour.

The first message to customers: Generally speaking, thank you for coming, and I am glad to introduce XX to you. Although I only spent 30 minutes communicating with you, I benefited a lot. This is my mobile phone number. Let's keep in touch at any time. I will inform you of the new situation of this car as soon as possible. XX automobile 4S shop, Zhang San.

Analysis: There are several key points in this passage. First of all, praise the customer (talking to you will bring many benefits). There is no one who doesn't like compliments. The process of praising customers is the process of reducing strangeness and then telling you that this is your own mobile phone. Let the consumer find you, and finally leave the quotation for the next conversation, inform the customer of the new situation and lay the foundation for the next communication.

02. Stage 2: The customer will be away for about a week.

Consumer call: Manager X, I'm Zhang San, the sales manager of XX automobile store. Last Wednesday, you and your wife visited our store and looked at the cars. At that time, you were very concerned about the safety of cars, and I asked many questions about safety. After you left, I collected the safety information of this car and prepared to send it to your email, so that you and your wife can have a more comprehensive understanding of this car. What's your email address?

Analysis: First of all, help customers remember who you are and which store you are in, because customers have not only seen this model, but also found the reason why you called him with this phone. This may be because the customer paid more attention to a certain aspect of the car when he arrived at the store last time, or the car itself, or the price reduction promotion information, or what kind of activities were carried out. Communicating with customers through this reason will make him interested in communicating with you, and your seriousness and professionalism will make him trust you further.

03. The third stage: 2 to 4 weeks after contacting the customer.

Look for opportunities to visit: Mr. X, I am near your company now. I've just finished the customer transfer procedure, and it's still too early. I want to visit you and possess you. Since I visited the exhibition hall last time, I have visited it several times, but I haven't officially visited you yet. Do you think today is convenient?

Analysis: First, find a good excuse or reason to tell customers that you are near his unit. The best place to visit should be the customer's unit or the dining place near the unit, not the home, because it will involve the customer's privacy. If the customer is inconvenient, please don't use it forcibly to prove that the previous trust has not been met.

04. Stage 4: The time is ripe.

Invite customers to the exhibition hall again to discuss in detail: X, on the whole, seeing is believing, hearing is empty, and I know you really want to buy it. No matter whether your impression of the car is good or bad, you must experience it before you can draw a conclusion. You can have a look at it when you are free next week. I will arrange a test drive for you to test the driving experience of this car. what do you think?

Analysis: The salesperson thinks that the time is ripe and the preparation work has been completed. At this time, customers can be invited into the store in the name of test drive or test drive. One thing to note in this step is: don't ask the customer unresolved questions. For example, do you have time to see it? This question makes customers don't know how to answer it. You must ask: Do you think you are free next week? Limit customer time to a certain range.

How to contact the customer again? 1. Comment on customers' circle of friends with questions.

If you comment directly, the other person may not be able to interact with you after seeing it. Without the opportunity of interaction, it is more difficult for you to seduce the other party to communicate with you, and it is not easy to guide the transaction without communication. So when you make a thoughtful comment in your circle of prospective customers, the other party will answer you unconsciously.

As long as the customer answers you, your identity will change from a salesman selling products to an equal friend who can interact with him! General customers will interact more with friends. If you are a salesman, you are not as good as him, which makes marketing difficult.

Recommend something to a customer as an equal friend, and the other party may buy it right away. Once the other person answers your question, you will have the opportunity to continue to interact, even lead to private letter interaction, then you will have the opportunity to guide the transaction. In fact, your comments will be carefully read by the other party. Because everyone cares about what others say about themselves!

Once the other person reads your comments, you don't even have to say what you do, which will stimulate the other person to remember what products you sell again. Every time I comment on the other person's circle of friends, it will remind the other person of this matter! Much more exciting, natural heat came up, so I bought it from you.

Second, the red envelope activation

Everyone likes red envelopes. No matter what happens, I am very happy after I ordered the red envelope. Then it becomes a habit, that is, a conditioned reflex. When you see a red envelope, click it. So you see, in a community, as long as someone gives out red envelopes. Millionaires, multimillionaires and billionaires will all click this red envelope. It is also a festive thing to grab red envelopes. You are lucky to get it.

So you can take advantage of this humanity-that is, the prospective customers on your list who strike while the iron is hot. When you come up with them, you can occasionally give them a red envelope, not too big, 1.88 yuan, or 8.88 yuan. The other party will definitely open it, and the name of the red envelope can be written with greetings such as good morning, good noon and good evening.

Then once the other party clicks, it will feel sorry for you, and you can "fish in troubled waters". In other words, then you can take the opportunity to interact with each other. Because the other party has received your red envelope, it will definitely interact with you happily, otherwise it will be embarrassing!

Third, customers pay a return visit.

Closing a deal is the beginning of serving customers, not the end. Because a customer was sold, a customer paid you. It means that the other person has a dream to realize. For example, customers buy your skin care products from you. In fact, customers have a dream to realize: customers want to be young and beautiful for 3-5 years.

Then you can't sell the product and ignore the customer, because 90% of the profits are in the back end.

So next, you sell the product to customers, and customers will not consider whether they trust you (because they have climbed the mountain of trust), but will only consider whether they need this product, and if so, they will pay you immediately. So many of your products are very refreshing when old customers buy them. They give you money directly and trust you very much!

Fourth, close the sense of distance.

Recently, this client's mother is going to have a birthday, and I don't know what gift to buy for her. Then you can search some information on the internet, find out some very good gift-giving schemes and send them to each other privately. This is "providing targeted value", and the other party will be very moved. I will trust you more because of the value you provide. Because value brings trust, trust brings transaction!

That customer's business is very bad recently, and he doesn't know much about marketing, so he is very worried about this piece. Then maybe you can send some marketing methods to each other to solve their urgent needs. And so on, there are actually many actions you can take!

Five, keep talking.

Didn't you say that telemarketing is of little use? What is said here is that the sales call of a strange customer is useless. But it is still useful for you to call old customers, or customers who have been introduced or are already familiar with them. Because there is already trust, this is the key.

So these potential customers have been communicating with you for a long time. If you are not a strange customer, then the caller will be willing to talk to you. Of course, sometimes it is ok to simply care about and greet customers' calls!

You don't even have to talk about your product. The other person's subconscious will always appear what products you sell, and I want to buy them.

Sixth, give small gifts.

Sending a small gift to the other party by express delivery, plus your autographed "secret envelope", is actually a great anchor. Because everyone likes to open presents! Especially women. Express delivery home, the first time to open the express delivery is always full of surprises and expectations! So you should also make full use of this kind of human psychology.

When following up with customers, there are some important customers and some prospective customers who can express gifts to each other. Say a simple phenomenon, are you happy that the courier received a gift from others? Is it very happy!