What is the mayor's hotline in Lanzhou?

The hotline of Lanzhou Mayor is 12345.

12345 "Non-emergency rescue service system" is used to help the claim settlement personnel solve the difficulties and problems encountered in their daily life and production, and it is a platform for municipal party committees and governments to pay attention to people's livelihood and listen to public opinions. In order to make it easier for citizens to remember, all provinces and cities in China have adopted the policy of merging service hotlines and connecting them to 12345.

12345 is a general term for all kinds of service telephones. Including:

1, via the Internet

2. Call 12345- 1- 1 to inform the staff of the complaint;

3. Fax the written opinions to12345-1-5;

Step 4 send e-mail

Step 5 send text messages

6. Add friends through QQ.

Matters needing attention in SMS sending:

When users send short messages to the 12345 platform to reflect problems, they must make the following two points clear:

1, call content (concise)

2. Venue (specify)

3. SMS cannot query the processing results of internal claims.

4. Users are advised to control the number of short messages within 150 words.

Matters needing attention in QQ appeal: QQ manual acceptance time is 7:00-22:00.

Lanzhou Mayor's Special Line was opened on April 2000 1. Since 20 1 1, Lanzhou City has unified the service and supervision hotlines set up by government departments and other units except for emergency telephones such as 1 10, and unified the non-emergency hotlines into the 12345 mayor's special telephone system, and implemented the one-number acceptance and one-network service.

Extended data:

Job responsibilities of the mayor's hotline

The mayor's public telephone duty room is an office of the general office of the municipal government. It is a specialized agency responsible for the mayor's public telephone work and works under the leadership of the deputy director in charge of the general office of the municipal government. The mayor's public telephone duties include:

1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.

2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies.

3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life.

4, the city's counties (autonomous counties, cities) people's government, municipal government departments and public service units and other public telephone work inspection, supervision and guidance.

5, responsible for the construction and development of the mayor's public telephone network.

6, responsible for the mayor's mailbox work and letters from the masses.

The working principle of the mayor's hotline

1, the mayor's public telephone work is guided by Theory of Three Represents theory, with serving the people wholeheartedly as the fundamental purpose, caring for and serving the masses as the basic concept, insisting on doing practical things for the masses as the starting point and the end result of the work, and taking the satisfaction of the masses as the standard for measuring the work.

2, the mayor's public telephone work adhere to the principle of seeking truth from facts, according to the rules. All kinds of problems reflected by the masses, in line with the provisions of the policy, should be dealt with in a timely manner and resolved as soon as possible; Do not meet the policy requirements, to convince and explain the truth. Do everything with results, reply to calls and letters.

3, the mayor's public telephone work adhere to the principle of graded responsibility and centralized management. All districts and counties (autonomous counties, cities) people's governments and municipal government departments should seriously handle the problems reflected by the public telephone and the matters assigned by the mayor's public telephone duty room, and reply in time.

China Government Network-China Lanzhou Hotline Service

Baidu Encyclopedia-12345