12 135 will the industrial and commercial bureau be present after the complaint?

Whether the staff of the industrial and commercial bureau will be present after complaining to 12 135 depends on the severity of the incident.

If your complaint is representative and similar issues cause widespread concern, the Administration for Industry and Commerce may send someone to the scene. If the problem you complain about is just an example, which is not representative and universal, the staff of the industrial and commercial bureau will not be present.

The State Administration for Industry and Commerce is a directly affiliated institution in charge of market supervision and related administrative law enforcement.

Its main responsibilities are:

1. To study and formulate the guidelines and policies for industrial and commercial administration, organize the drafting of relevant laws and regulations, and formulate and issue industrial and commercial administration regulations.

2. Organize and manage the registration of all kinds of enterprises (including foreign-invested enterprises), units and individuals engaged in business activities and resident representative offices of foreign (regional) enterprises according to law, verify the name of registered units, examine and approve, issue relevant licenses, and implement supervision and management.

3, according to the organization and supervision of market competition behavior, investigate and deal with monopoly, unfair competition, bootlegging and disguised economic violations.

4. Organize and supervise market transactions according to law, organize and supervise the quality of commodities in the circulation field, investigate and deal with illegal acts such as counterfeiting, and protect the legitimate rights and interests of operators and consumers.

5. Standardize the management and supervision of all kinds of market operation order according to law.

6. Organize the supervision of brokers and brokerage institutions according to law.

7. Organize and implement contract administrative supervision according to law, organize and manage the registration of chattel collateral, organize and supervise auction behavior, and investigate and deal with contract fraud and other illegal acts.

8. Supervise and manage advertisements according to law, and investigate and deal with illegal acts.

9. Be responsible for trademark registration and trademark management, protect the exclusive right to use trademarks, organize the investigation and punishment of trademark infringement, and strengthen the identification and protection of well-known trademarks.

10. Organize and supervise the business activities of individual industrial and commercial households, individual partnerships and private enterprises according to law.

1 1, leading the national industrial and commercial administration.

12, carry out international cooperation and exchanges in industrial and commercial administration.

13, and undertake other tasks assigned.

Institutions below the provincial level implement vertical management.

All cases falling within the above scope can be complained to the Trade and Industry Bureau. If the content of the complaint has been resolved, you can apply to withdraw the complaint.

legal ground

Interim Measures for Handling Complaints and Reports in Market Supervision and Management

Article 1 These Measures are formulated in accordance with the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests and other laws and administrative regulations in order to standardize the work of complaint reporting in market supervision and management and protect the legitimate rights and interests of natural persons, legal persons or other organizations.

Article 2 These Measures shall apply to the handling of complaints and reports by market supervision and management departments.

Article 3 The term "complaint" as mentioned in these Measures refers to the behavior of consumers who purchase or use commodities or accept services due to their daily consumption needs, and who have disputes over their rights and interests with business operators and request the market supervision and management department to resolve the disputes.

The term "reporting" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management.