Customer service telephone number of Hubei Bank

The customer service telephone number of Hubei Bank is 4008596599. The customer service hotline provides you with professional services such as business consultation, business acceptance, complaints and suggestions about business or work 24 hours a day through manual, automatic voice, SMS, fax and email. The bank credit card hotline is manned 24 hours a day, but there will be fewer people on duty at night.

Bank customer service

First, establish the customer-oriented service consciousness of "customer-centered". "Customer-centered" is the essential requirement of all service work and the purpose of banking service; It is a rational choice after the baptism of fierce competition, and it is also a realistic requirement for pursuing a win-win situation with customers. To do a good job in banking services and gain the trust of customers, it is necessary to "win the hearts of the people" on the basis of good professional ethics and excellent professional quality. We should not only firmly establish the concept of service in our own hearts, but also go deep into the inner world of customers, be close to their thoughts, correctly understand their needs, and truly grasp their needs, instead of just doing superficial things and exchanging sincerity for their long-term understanding and trust.

The second is to strengthen etiquette education and training, and master standardized service etiquette expressions. The key to promote bank reform and innovation is to strengthen the service consciousness of "customer-centered", but the external performance of service consciousness, that is, the standardized professional performance of bank staff when dealing with customers, can not be ignored, which requires strengthening the training and education of bank service etiquette. Banking service etiquette is a series of behavioral norms that people gradually form and consciously abide by in the long-term banking and financial activities. It is based on commercial interests, takes respect as its content, coordinates the relationship with customers through the usual etiquette norms, and establishes a good corporate image. The service etiquette of banks emphasizes the standardization, skill and expressiveness of communication with customers, and advocates that it is a kind of formal beauty in practical work, that is, "doing something and not doing something".

The third is to cultivate the awareness of "all-staff public relations". A person's contribution to the organization may be insignificant, but what he says and does damages the image of the organization may have a greater impact. The "leaky bucket theory" also believes that it is not the long board that determines the content of a bucket, but the shortest one. If the leaky bucket is repaired in time and new customers are added, no matter how many or how few, it is a positive increase in organizational efficiency. Implement service measures and improve service level. Starting from the service window, we will carry out various creation activities with the content of civilized and standardized service, such as creating "civilized units", "women's civilized demonstration posts" and striving to be "service stars", so as to create a high-spirited service culture and shape a good window image.