Work summary of electric power company in the first half of 20021.

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Work summary of electric power company in the first half of 20021. In order to better implement the National Law on Work Safety, strengthen the supervision and management of electric power production safety, and ensure the safe operation and power supply management of _ _ _ _ _ _, the company and all middle-level departments and grass-roots teams attached great importance to the work of work safety in the first half of 2002/KLOC-0, and strengthened the management of work safety in production and life, and earnestly carried out safety study and safety education for employees. Strictly implement safety rules and regulations, strengthen safety inspection and supervision, and attach importance to the safety transformation and maintenance of power grid facilities. The power grid is running safely, and the company's safety production is normal. Up to now, there have been no production safety accidents in the whole company for X consecutive days. 202 1 the company's safety work in the first half of the year is summarized as follows:

First, pay special attention to the safety education of employees.

Companies and middle-level departments should pay close attention to safety learning and seriously organize employees to learn safety production regulations and business technology.

In strict accordance with the requirements of "Electrical Safety Work Regulations", the employees before taking up their posts are trained and assessed on safety production knowledge, and only those who pass the assessment can take up their posts; More than 265,438+00 on-the-job employees were comprehensively sorted out and assessed for their safety knowledge and business knowledge, and 9 of them took the make-up exam because they failed the assessment seriously. Personal safety assessment results are included in employee assessment files.

Actively carry out "safety production month" and safety knowledge competition activities. In order to fully implement the Law of People's Republic of China (PRC) on Safety in Production, further enhance employees' awareness of safety in production, and improve and consolidate the safety level of enterprises. Established the company's "Safety Production Month" leading group headed by the company manager. How to carry out the "Safe Production Month" activities was arranged:

1, do a good job in publicity activities. Publicize "Electricity Law" and regulations on safe power supply and use through TV publicity, publicity columns and posting slogans.

2. Do a good job in mobilization. Hold a meeting of middle-level department heads of the company to make arrangements for the "Safety Production Month" activities. All middle-level departments convey the work requirements and arrangements of superiors and companies for the deployment of "Safety Production Month" activities to employees.

3. Further improve the handling of potential safety hazards and safety inspection. Conduct a comprehensive inspection of the company's safety production and the safety status of production facilities.

4. Safety knowledge contest. Organize safety production knowledge competition with all middle-level departments as teams.

The work deployment of the "Safe Production Month" activity was carried out in an orderly manner as planned, and the expected effect and purpose were achieved.

In October, 20021year 10, the general party branch of the company, the administrative department, the company's trade union and the company's Communist Youth League jointly held the "Safety Knowledge of Party History" competition, and 9 teams from the first production line 18 players participated in the competition. The whole game was played in a tense, serious and active atmosphere. After two rounds of fierce competition, Fuyang won the first place in the group; The first team of substation won the second place in the group; The dispatching room won the third place in the group.

Through safety training, study, assessment and safety knowledge contest activities, all employees' ideological understanding of the importance and necessity of power safety production has been improved. The change from "I want to be safe" to "I want to be safe" is a great progress in concept and raises the understanding of the importance of safe production to a new height. Through safety study and evaluation, further understand and master the laws, regulations, rules and operating procedures of safety production. Technicians from the production technology department and the power supply and demand management department will provide pre-job safety knowledge training for the construction team members who participated in the second phase of rural power grid reconstruction and installation. Middle-level departments such as power supply station, substation and dispatching room. Organize all employees to study safety regularly every month according to the system, discuss and analyze the safety situation of production, fire fighting and public security, and exchange safety work experience. At the staff meeting, the heads of all departments should arrange the safety work together with the production management work.

Two, improve the safety production management institutions at all levels, improve the safety production system, and do a good job in the implementation of safety rules and regulations.

1, improve the safety production management institutions at all levels.

According to the needs of personnel adjustment and production management at the beginning of the year, the company timely adjusted and enriched the company's safety production leading group, safety supervision organization, safety personnel and safety production management responsibility network. The manager of the company is in charge of the overall safety production work, and the deputy manager is responsible for the safety work of all competent departments. Middle-level production departments such as power supply stations, substations and power installation service companies should improve the safety production management team accordingly, with the main person in charge of the department as the safety management team leader and the deputy person in charge or team leader as the safety officer. The company is equipped with 18 safety officers, and the department is equipped with 45 safety officers.

2. Seriously improve and implement the post responsibility system for production safety.

At the beginning of the year, the company revised and improved the safety responsibility system for comprehensive management of production, fire protection and society, and implemented it together with the post economic responsibility system of the company's middle departments. And by the company manager and deputy manager, deputy manager and middle-level department head, middle-level department head and employee respectively signed the responsibility for production safety, fire safety responsibility and comprehensive social management responsibility, to implement the responsibility for safety work to middle-level departments, grass-roots teams and individuals. In the first half of the year, production departments such as power supply stations and substations improved the post responsibility system for production safety, and defined the safety responsibilities of station (station) directors, sub-station directors, squad leaders and employees.

3, strictly grasp the implementation of safety production rules and regulations.

The company is willing to invest in safety production and education. In the first half of the year, * * * invested 1 ten thousand yuan to improve the safe production environment, equip employees with safety appliances, and increase and maintain hardware facilities such as fire fighting equipment.

The company attaches great importance to the safety of substation, Jishan drainage station, rural power grid construction and power grid operation management, and strictly implements the "two votes" and "three systems". In view of the phenomenon that a small number of construction workers are not strict in implementing the "work ticket", we will focus on rectifying the implementation of the "work ticket", so that the standardized implementation of the "work ticket" and compliance with the rules and regulations of on-site safety production, the technical standards of engineering installation, management and maintenance work meet the specified requirements, and the violations are eliminated, so that the qualified rate of the "two tickets" is continuously improved and the qualified rate reaches 100%. The awareness of self-protection has been improved, and the power grid can be checked repeatedly and the three-phase short-circuit grounding wire can be hung up. Security has been guaranteed, which has promoted the rural power grid transformation and the improvement of the quality of power grid maintenance projects.

Three, efforts to carry out safety inspection, hidden dangers.

The company and all middle-level departments have strengthened the supervision and inspection of safety production and the handling of unsafe hidden dangers. In the first half of the year, xx Company conducted three inspections on the safety and production management of power grid facilities, one in late X month, one in late X month and one in early X month. Conduct a comprehensive inspection of the safety study of middle-level departments, the implementation of safety work rules and regulations, the specific work of safety production, and the safety status of county power grid equipment and line operation, and timely feedback the problems found in the inspection to the inspected departments to urge rectification. Production departments such as power supply stations and substations have also carried out monthly and daily safety inspections, and carefully recorded and handled the problems found in the inspections.

Work summary of electric power company in the first half of 20021. In the past two and a half years, with the strong support of the higher authorities and the correct leadership of the company's Party Committee, all the cadres and employees of the customer service sub-center have been constantly adjusting to the new marketing situation in view of the new management model, closely focusing on the company's annual goals, taking "you use me" and "comprehensively improving residents' electricity consumption activities" as the main line, constantly strengthening the quality of the service team and actively improving the service level. 202 1 semi-annual work report is as follows:

I. Completion of 202 1 Semi-annual Indicators

Electricity sales: completed _ billion kWh, up _ billion kWh year-on-year, up _%.

Average price of electricity sold: RMB/kWh completed, up RMB/kWh year-on-year.

Power recovery rate: _%.

Comprehensive line loss rate: _%.

High-quality service: the promised fulfillment rate of high-quality service _%, the promised fulfillment rate and the response rate of complaints and reports within a limited time _%, and the customer satisfaction index _%.

"95598" Teleworking Service Station: As of May 3 1 day, the number of orders received by Teleworking Service Station increased, including: business consultation 199, information inquiry _, fault maintenance _, zero customer complaints and three reports. Really achieved that everything has an echo and everything has been implemented.

Business expansion and installation: strictly install procedures, do not adjust the electricity price in violation of regulations, and install and connect electricity for users privately. 5438+0-May and June, the newly installed high-voltage customers accepted and sent, with a total capacity of _KVA. Among them, _KVA and above users _ households are accepted, with a total capacity of _ kva; Add low-voltage registration user _ account. The reply rate of power supply scheme on schedule is _%, the transmission rate on schedule is _%, and the return visit rate of users is _%.

Second, the main work in the first half of the year

(1) Strengthen Party building and pay attention to ideological education.

Take the "Standardization Management Year" as the leader, the "Red Collar Project" as the main line, the activities of striving for Excellence as the focus, strengthen the mechanism construction, and pay close attention to basic management, so that all work can be carried out in an orderly manner. Hold regular meetings of the branch center group every month. Studied and implemented the spirit of the 20xx working meeting of the company's Party Committee, the spirit of the fifth workers' congress of the eighth session of the county company and the spirit of the working meeting, the working meeting of safety production and the working meeting of marketing. Start the activity of striving for Excellence, formulate the activity plan and carry out the "public commitment" activity. The second is to carry out the theme practice activities of the party group and seriously carry out the red pioneer project activities. In 20xx, the work plan and study plan of the Party branch were formulated; The Party branch insists on holding a meeting of the Party branch construction center group once a month, and organizes all party member to sign the responsibility certificate for party style and clean government construction, and all staff to sign the responsibility certificate for moral construction. Initiated the activities of striving for Excellence and creating civilized units. Geng, the central engineer, won the title of "Top Ten Individuals" in journalism in the county at the summary and commendation meeting of propaganda, ideological and cultural work and spiritual civilization construction. At the beginning of June, party member was organized to carry out the practical activities with the theme of "Raise the red flag, strive for the pioneer, and I will bring honor to party flag", formulate specific implementation rules according to the requirements of the activities, implement "demonstration posts", "responsibility areas" and "commandos" to people, and clarify the activities and responsibility objectives. During this period, every party member volunteered to carry out the "Four Ones" activities: a line equipment inspection, a fault repair, a convenience service and a load measurement. Third, carry out "standardized management year activities" in an all-round way, learn from the spirit of the company's standardized management year work conference, formulate the activity plan in combination with the actual situation of the unit, pay close attention to the construction of a clean and honest party style, strengthen the education on the construction of a clean and honest party style, make the activities a mere formality, and carry out all the work in a solid manner.

(2) Grasp the safety management and put the responsibilities in place.

First, pay attention to safety production management, carry out safety activity days in a down-to-earth manner, strengthen the implementation of safety rules and regulations, further standardize the management of "two votes" and "dispatching orders", clarify ideas, strengthen learning, and standardize safety work management. According to the company's "I want to be safe, happy and safe" safety year activities, organize all employees in the center to learn and understand, formulate implementation plans, deploy annual safety tasks, and plan safety production work on a monthly basis. Hold safety activity days _ times a month, organize safety activities _ times from June to May in 5438+/kloc-0, and learn safety regulations _ times, with two votes for four times. During the study period, we discuss and exchange experiences with each other to learn and promote management. Organize all employees to learn the Notice on Carrying out Safety Team Practice Activities with the theme of "Watching Electricity for Thousands of Households" and work out the safety team work plan. The symposium of family members and the promotion meeting of standardized management year were held, which achieved good results in improving employees' safety awareness. The team participated in the safety knowledge competition organized by the county company and won the second prize of "Safety Knowledge Speech and Safety Competition" and the first prize of Fan Chen Personal Speech Competition. The second is to ensure the effectiveness of the activity, refine the activity plan and specific measures, clarify the content and key measures of the activity to teams and individuals, and implement them layer by layer to ensure the effectiveness of the activity, further strengthen the safety responsibility system, set up a safety leading group, and take the team members as the fortress to drive employees' safety awareness to change from "I want safety" to "I want safety". At the beginning of the year, the director of the sub-center signed a letter of responsibility for production safety with the monitor and the class committee, and the class committee and the class committee signed a mutual insurance agreement, which clarified the responsibilities of all employees in production safety. Comprehensively carry out the safety responsibility evaluation of the heads and team leaders of grass-roots units to promote the implementation of safety performance. The third is to pay close attention to safety inspection. From June 5th to May, * * * investigated and dealt with violations for _ times, and imposed an economic penalty of _ yuan, effectively curbing the on-site violations. By strengthening safety production measures, the level of safety controllability, controllability and controllability has been improved. The fourth is to carry out a spring safety inspection. In the spring safety inspection, the sub-center found the hidden danger of * * *. The leaders of the sub-center attached great importance to the rectification of potential safety hazards, personally supervised, organized relevant personnel in time, implemented rectification measures, decomposed the problems into teams and groups, implemented them to people, and set a completion time. Fifth, strengthen equipment management and improve the quality of power supply. Sub-centers and maintenance teams sign responsibility forms for line and equipment maintenance, define the scope of work and responsibilities, decompose production indicators into teams and teams, subdivide them into people, pay close attention to the patrol inspection of line equipment, and keep abreast of line operation. By May, * * * had conducted about _ routine low-pressure inspections, _ special inspections and _ night inspections; In May, the maintenance class and emergency repair class were organized to clean up the tree barriers under the high and low voltage lines of _KV and 380/220V in the power supply area, and * * * cleared up more than _ trees, which improved the operation level of the line and laid a solid foundation for the safe and stable operation of the line in peak summer. Sixth, actively complete the construction of power grid declaration and reserve projects. After careful field investigation, the center declared the _ power grid reserve project.

(3) Strengthen marketing management and improve service quality and efficiency.

First, pay attention to power marketing, standardize rural power management, vigorously promote the green card village to approve the deduction of electricity charges, increase the risk of electricity charges, and ensure that electricity charges are zero on time. The second is to strengthen line loss management. By taking four measures, such as following home meter reading, table checking, line inspection and table rotation, taking the cleaning of high-loss stations as the starting point, dissecting high-loss stations, intensifying daily inspections, and making a monthly electricity consumption inspection plan. By tracking the meter reading, table checking and line inspection of all stations under the jurisdiction of the administrators of five stations, it is found that there are problems in the management of stations. * * * Error correction _ (from potential safety hazard _, meter intentionally _, meter code inconsistent _, meter reading not in place _, serial number _, electricity price execution not in place _, agricultural power release _, electricity theft _, power shortage _, account cancellation _, and electricity meter without account _). The foundation of line loss in our center is further consolidated and the index is controllable.

(4) Strengthen quality service management and improve service level.

First, strengthen the standardization of business windows, standardize the window service behavior of employees, and create a good business window environment. The sub-center divided the environmental sanitation area of the business window, and strengthened the assessment of the labor discipline and dress service attitude of the window staff. Ensure that customers are happy and satisfied. The second is to strengthen the construction of professional ethics, constantly update the service concept, improve the work style, accept social supervision with an open mind, carry out the "3, 15" series of activities, go deep into users, listen to opinions, adopt suggestions, and issue _ copies of solicitation opinions. Third, strengthen the construction of "four-level customer service system", implement the responsibility of power supply service, and better serve power customers. Sub-centers sign the Power Supply Service Responsibility Letter with employees according to their respective job responsibilities; Establish a service telephone publicity system. Set up 1 to 2 power supply service information publicity boards in the power supply area with a large flow of people, and publicize the power supply services and supervision telephones of account managers, power supply companies and county companies, so as to facilitate customer contact and communication. Establish the contact mechanism of account managers, and set account managers according to power supply station and substation, that is, the station administrator is all account managers in the station and the substation administrator is the account manager of users; Unified design and printing of "Customer Manager's Power Supply Service Business Card", organizing employees to enter villages and households, timely distributing all "Customer Manager's Power Supply Service Business Card" to every power customer, and fully unblocking the communication channels between the supply and demand sides. Fourth, strengthen the management of power outage information release, and inform users at all levels (county party Committee leaders, company leaders, party and government, village secretaries, employees of all units) in time through SMS platform; Straightened out the workflow of power outage information release, which was well received by users and improved the social reputation.

(5) Difficulties and suggestions in the work.

Difficulties: First, in terms of safety, some employees can't adapt to the new situation, new tasks and new requirements of safety production. Individual comrades are not aware of safety, and habitual violations occur from time to time. Second, people complain about voltage quality problems from time to time. Third, some collectors have insufficient understanding of the implementation of socialized electricity fee collection and have resistance. Fourth, the underground lines of urban power grid are still very weak, and the emergency repair materials can't keep up, which makes the emergency repair work in trouble. Fifth, the compensation time for electrical damage is too long, and the customer's opinions are big, which affects the work efficiency of the unit.

Suggestions: First, increase the intensity of material allocation to ensure the smooth progress of emergency repair. Second, it is the responsibility of the power supply company to show that the electrical appliances are burned after on-site verification. It is necessary to improve the relevant procedures, arrange designated maintenance points for maintenance according to the actual situation, and shorten the time limit for payment.

Half a year has passed, and summing up the work for half a year is to do a better and more solid job in the second half of the year. Although the customer sub-center has made some achievements in the first half of the year, there are still many difficulties and problems. All the staff of the customer sub-center will foster strengths and avoid weaknesses, overcome difficulties, and have the confidence to fully complete the company's annual objectives and tasks in the second half of the year.

Work summary of electric power company in the first half of 20021. In the first half of 200212002, under the correct leadership of the _ _ Municipal Party Committee and Municipal Government, the power supply company conscientiously implemented the Regulations, the Provisions on the Disclosure of Provincial Government Information and the Provisions on the Disclosure of Provincial Government Affairs, and actively carried out the disclosure of government affairs information, and achieved certain results. Now xx Power Supply Company has made some achievements.

First, the construction of the leadership system and working system of open government affairs

In order to further improve the openness of government affairs in our company and comprehensively promote the openness of government affairs system, according to the spirit of relevant documents of the Office of the Leading Group for Openness of Government Affairs in _ _ _, a leading group for openness of government affairs with the general manager and party secretary as the team leader was established. The team members include the office, the Ministry of Supervision (the office of the Commission for Discipline Inspection), the marketing department, the power dispatching control center and various power supply branches. The office of the leading group is located in the Ministry of Supervision (Office of the Discipline Inspection Commission), and is responsible for the organization, coordination, comprehensive guidance and daily work of the company's government affairs. At the same time, the responsibilities of all relevant departments are clarified.

Second, actively respond to social concerns.

Keep close contact with Minxin.com, the municipal government, actively accept customer complaints from Minxin.com, and actively solve existing problems. In the first half of 20021,* * accepted x complaints from customers in Minxin.com, all of which were handled, and the timely handling rate and customer satisfaction rate reached 100%. Establish a customer supervision network in the city, hire social supervisors to carry out professional ethics construction, and regularly hold seminars for professional ethics supervisors and customer representatives at different levels and in various forms to listen to opinions and suggestions from all walks of life; Actively carry out door-to-door service, strengthen communication with customers, conduct "10, 100, 1000" visits, and actively solicit customers' opinions and suggestions; Strengthen communication with the government, and regularly report the power load and the company's work style construction to the municipal party committee and municipal government; Take the initiative to invite the leaders of the Municipal Ethics Office to visit the business window to guide the moral work. With the continuous improvement of the supervision mechanism, the comprehensive strength of the company has been further improved, thus promoting the healthy and sustainable development of the local economy.

Third, the construction of open channels for government affairs

_ _ Power Supply Company has published the Measures for Power Supply Supervision, Business Development Application and Installation Process, Power Grid Sales Price Table of _ _ Province, Charge Standard for Newly Installed Housing Construction, Ten Prohibitions for Staff Service and Ten Commitments for Power Supply Service on the walls of power supply business halls in cities, districts, counties and towns according to the requirements of provincial companies. The publicity materials on the information shelves of power supply business halls in cities, districts, counties and towns also published the above contents. In addition, 95598 service guide, fault maintenance guide, payment guide, electricity operation instructions and electricity common sense have been published. Post telephone 12398 and power supply service hotline 95598 in a prominent position on the wall, and consciously accept the supervision of power users.

_ _ In order to do a good job in the city's people's power supply, ensure that the people of the city can grasp the power outage dynamics in real time, prepare for the power outage in advance, and avoid the inconvenience caused by the power outage to the production and life of power customers, the power outage information announcement is now carried out in the following ways:

1. When the power supply facilities need power outage due to planned maintenance, the power outage area, line, power outage time and power supply restoration time shall be announced 7 days in advance through the rolling broadcast of _ _ evening news and radio stations.

2. When the power supply facilities need power failure due to temporary maintenance, the power failure area, line, power failure time and power supply recovery time will be announced 24 hours in advance through the rolling broadcast of _ _ evening news and radio stations.

The marketing department of the company is responsible for organizing relevant units to sort out the list of important customers who need to pay attention during the early warning of power grid operation risks, informing customers of early warning information in advance, guiding customers to strengthen the operation inspection of major electrical equipment, assisting customers to formulate feasible emergency plans and implement emergency measures to deal with emergencies.

The company actively participated in the "_ _ hotline" live program, and the company's main leaders visited the radio broadcast room to have extensive exchanges with the general public and customers, and seriously answered customers' inquiries and questions, which were widely praised by customers. At the same time, the company uses TV, radio, newspapers and other media to actively promote the company's service concept of "you use electricity, I care" and new policies and measures for quality service.

IV. Launching "5. 15 Open Government Affairs Day"

On May 15, _ _ Power Supply Company held "May 15 Government Open Day" 202 1. Focusing on improving the service quality of the system and promoting the openness of government affairs, we will earnestly enhance the awareness of actively disclosing government affairs information to the people, safeguard the people's right to know, participate and supervise, and make contributions to building a harmonious society and promoting the sound and rapid economic development of the city. _ _ The leaders of the power supply company attached great importance to this work, and the deputy general manager of the company led the heads and staff of the marketing department, the market and major customer service room, the power operation room and other relevant departments to carry out publicity activities in front of the power supply company.

During the activity, our company publicized the enterprise status, quality service, safe electricity use, electricity price and electricity charge to the whole society through publicity boards, leaflets and brochures. The deputy general manager of the company had a close communication with the public and listened to the opinions and suggestions of the majority of power customers on the company's service work. Customer service staff carefully answered users' inquiries and complaints, publicized the company's new policies on quality service and national energy-saving policies, and handled electricity consumption and consulting business on the spot.

This activity distributed more than 300 leaflets to the public, such as fault repair guide, electricity price policy, electric power operation instructions, common sense of electricity consumption, "95598" electric power customer service hotline guide, fault repair process, etc., and answered 26 policy electricity consultation questions put forward by the masses on the spot, which made customers more deeply understand the social responsibility, service concept, service content and service mode of power supply enterprises, and made the company's government affairs publicity activities receive good results.

Through this activity, not only the service style of power supply staff was demonstrated, but also the channels of making government affairs public were expanded, which laid the foundation for making government affairs public and quality service work effective.

At the same time, the company's five power supply branches responded to the call of the county (city) to carry out publicity activities in the region.

Problems with verbs (abbreviation of verb)

Under the correct leadership of _ _ Municipal Party Committee and Municipal Government, our company has made some achievements in the work of making government affairs public, but we are also soberly aware that there are still some shortcomings: the service level has not fully met the expectations of all sectors of society. Although the services we provide have been effectively improved in terms of convenience, rapidity, efficiency and affinity, with the development of society, power users have higher and higher requirements for the service level and means of power supply enterprises, and the depth and breadth of our service content can not fully meet the requirements of customers, so personalized and differentiated services need to be strengthened.

Intransitive verb 202 1 Main work plan for the second half of the year

Continue to expand the channels of government affairs disclosure, strengthen the effectiveness and timeliness of information disclosure, promote the "four advances" activities (entering schools, communities, enterprises and governments), strengthen the publicity activities on rural electricity safety, promote customers' credit cards to enter thousands of households, promote various payment methods, promote power knowledge publicity, guide customers to correctly understand power enterprises, increase publicity efforts, and strengthen publicity from public welfare, social responsibility and services to improve quality.

Facing the new situation, we are confident that we will do better in the future work of making government affairs public, actively fulfill our social responsibilities, serve the local economic development, and escort the economic development of _ _ _.