Grace's good book recommendation

To tell the truth, I have never been very familiar with insurance practitioners, and my impression is not very good. But in recent years, my good friends and my seniors have started to switch to insurance, and finally even my mother started to work part-time. I have been popularized in this industry. But after reading this book by Ye Yunyan, I really established a correct understanding of insurance, and I didn't exclude it. I was even persuaded by her several times to know if I wanted to take a part-time job. Because insurance = helping others.

The biggest inspiration of her book is the customer experience. I am a community operator, the president of the reading club, and also a mother and wife. Her system, I found that it can be applied to community management, and even the future entrepreneurial system, which has opened up a lot of brain holes and patterns, which makes me reluctant to end in minutes. I especially look forward to the opportunity to listen to her sharing, take her class and get in touch with this kind, mission-oriented and oversized woman in the future.

1. In most cases, the factor that ultimately determines success is the technical and personal quality of the agent, not the product itself.

2. Communicate with everyone, create value for each other, make each other feel worthwhile, and don't waste time.

Even if empathy can be equated with trust, the relationship between people is not as simple as a formula. More often, agents can only be based on goodwill and care, leaving room for both parties, putting themselves in the customer's shoes and understanding the real needs of customers, rather than haggling over the commission.

4. In an open and competitive market, it is the simplest and most effective way to pay attention to one's own professional quality and moral cultivation and customer service and experience.

Keep your suffering in mind and let yourself relive it from time to time. The advantage of this is that you will no longer doubt any impossible task.

6. People with high frustration quotient are considered to be more resistant to stress. Such people usually have a strong sense of control: they believe that they can control the situation no matter how bad things are; Internal attribution tends to find reasons from itself; Extend slowly, don't extend your frustration to other fields; High endurance is not blind endurance, but based on foresight.

7. Being a decent person, keeping the bottom line and dignity and solving problems beautifully is the proper pattern.

8. Ye Yunyan's work log template: The time and place of the meeting, talking points, his promises, and even the color of his clothes were recorded.

9. I never believe in the freedom of laziness. The freedom I yearn for is to gain a broader life through diligence and hard work. Freedom is precious and valuable; I believe in the law of 10,000 hours, and I never believe in the inspiration of falling pie in the sky and the achievement of waiting. Be a free and self-disciplined person, and live seriously with the determination to achieve it.

10. How high a person can reach depends on what kind of people he can establish contact with. By getting to know a person, you can get in touch with his resources and help you reach a higher platform.

1 1. Enter different life and work circles and use it as an opportunity to understand different people's living conditions and learn different people's life skills.

12. The essence of the Internet is people, and all anti-human behaviors will gradually disappear.

13. The more persistent the person, the better the self-confident person, and the more dedicated person.

14. Don't be eager for quick success, don't have a strong sense of communication, and don't simply judge immediate success or failure. You just need to do it with your heart, observe and summarize, and then continue to work hard.

15. philosophy of dealing with people: heart, appreciation and mutual assistance. Intention is to pay attention to the needs of customers from the details; Appreciation means sincerely appreciating the advantages of every customer; Mutual assistance is to integrate customer resources, pay attention to and help customers solve problems.

16. This world is not a world of money and power, but a world of people with will! This is the core of social value.

17. If a person has the ability to help others make money, he must be a popular person.

18. The spread of personal brands is deeply influenced by the Matthew effect that the stronger the stronger. Agents should establish their own milestones. The more important your milestone is, the more resources you can leverage. For themselves, the milestone is to achieve efficient self-management; For the outside world, this is the accumulation process of brand potential energy.

19. No matter what industry you are in, it means ability and persuasion first.

20. Modesty is mainly reflected in the following four aspects: first, never satisfied with your own achievements; Second, we will never stop pursuing knowledge and truth; Third, I never consider myself noble; Fourth, credit the achievements to customers, not yourself.

2 1. The establishment of personal brand should follow the following steps: speak with strength and become famous in the industry; Willing to share and lead the industry image; Treat each other with sincerity and get media blessing; Harvest new people, the power of the dharma circle.

22. Four common ways to communicate with high-end customers: First, don't be stingy, be frugal; Second, don't let them pay for you; Third, the most important thing is to establish friendship; Fourth, for a rich man, buying insurance only transfers his money from the bank to the insurance company.

23. Man's greatest strength lies in saving himself.

As the backbone of the team, I spend most of my time on my team members every day, giving them guidance and communication, and trying my best to help them with their work. In this process, I learned to manage my emotions and time, always smile at employees, be full of passion, never give up, and infect our team with full work enthusiasm.

25. Individual success is not success, but team success is real success.

26. Why do people who have done the same thing all their lives never become experts and still linger at the entry level? Later, I learned that what they generally lack is the ability to summarize and create a system that can be used for reference.

1. Take your dreams with you and take them out anytime, anywhere. Or I can simply record a dream list class to motivate myself.

2. When chatting with big coffee/seniors, record.

3. Want to learn AWIP (China Wealth Inheritance Manager)

4. When explaining concepts and cases, with hand-drawing, the effect may be good, you can give it a try. Circle account sales method.

5. In the future, the theme of the annual meeting of the club will be Ding Cheng Thanksgiving Meeting; After decorating your new home, have a family dinner once a month. Every learning camp/sharing meeting should be as full of ritual as possible.

6. Participate in volunteer activities four times a month.

7. Reorganize the information of friends in reading club and community to form a file system. It is everyone's expectation to set different service standards. Three systems: meet customer expectations, exceed customer expectations and touch customers.

8. Search+learn Ye Yunyan's speech videos and speeches.

9. Quantify your study plan by week, month, quarter and year.

10. Find an insurance broker who likes insurance and reorganize our family's financial plan.

1 1. I will continue to carry out the "study scholarship" project.

12. Get together with the small butlers every month for internal training and sharing growth. We should also actively communicate with online housekeepers to understand and share each other's growth and ideas.