Please write down the polite expressions you know.

1. Basic polite expressions

1. Address forms: Mr., Mr., Mrs. and Ms. Madam, Mrs. XXX, Mrs. XXX, Miss XXX

2. Welcome

Good evening, welcome to visit

3. Greetings

Hello, good morning, good afternoon, good evening, long time no see! Congratulations! I wish you a happy holiday and a merry Christmas! I wish you a happy New Year! Happy birthday!

5. Farewell words

Goodbye, good night, see you tomorrow, and welcome to visit next time

6. Apology words

Please forgive me, I'm sorry, please don't mind, it's totally our fault, I'm sorry

7. Thank you (thank you)

Thank you very much

8. Reply words. What can I do for you? Do you like ...

? Do you need …?

second, basic courtesy words cross

hello, please, thank you, I'm sorry, goodbye

third, common courtesy words

please, hello, good morning, thank you, I'm sorry, please forgive me, never mind, don't mention it, goodbye.

4. Courtesy expressions in night work:

1. Good evening, ladies and gentlemen. Welcome!

2. I'm a room attendant, and I'm glad to serve you!

3. May I place an order for you now?

4. Do you need some ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

6. I'm sorry to bother you, but this is the drink you ordered.

7. Please enjoy your meal, and have a good time if you need anything.

8. I'm sorry to bother you, but I'll clean the table for you.

9. I'm sorry, sir and miss, please check whether there are any valuables left.

1. Pay the bill, please wait a moment, and I'll settle the account for you right away.

11. Please take your time, thank you for coming, and welcome to visit next time.

5. Evening show classic ten polite expressions (in Chinese and English)

Good evening and welcome! Excuse me, sir, miss?

please wait a moment, I'm sorry to bother you,

I'm sorry to have kept you waiting!

please enjoy your meal. what else do you need?

if you need anything, please let me know. Have a good time.

Thank you for coming. Please walk slowly and welcome to visit next time.

VI. Words forbidden in evening service

1 ... No, this is impossible.

2, ... why don't you go

3, ... Why

4, ... How can you be like this

5, ... Our rules are like this

6, ... Ask the XXX department and you will know

7, ... No, I will be scolded.