JD.COM's courier didn't inform me, but directly signed for it, saying it was left at the door. How should I complain?

Method 1: directly consult the relevant courier to discuss the solution, because it is not easy to express the younger brother, and it is best to resolve the contradiction through consultation. However, if you are not satisfied with the handling method of courier brother, you can go to the outlet where courier brother is located and find the person in charge of the outlet to solve it.

Method 2: If you are not satisfied with the above methods, the most direct way is to call the customer service phone of Jingdong Express to make a complaint, which can be found in official website.

Method 3: If the above methods are not feasible, you can directly appeal to the national postal complaint department. The complaint website of the State Post Bureau is a government website, and all express delivery companies are supervised by it, which can effectively help consumers deal with the service and quality problems encountered in express delivery, and is widely praised. But if you complain on the website of the State Post Bureau, there is a premise: you have complained to the enterprise, but there is no result or you are not satisfied with the result within 7 days. The following are the appeal steps:

1. Open the complaint website of the State Post Bureau, click the "Register" button in the upper right corner, fill in the user name, password, name, mobile phone number, email address and other information, and then submit it to complete the registration;

2. After registration, you can see my complaint (like) information at the user name in the upper right corner of the screen, and click the "I want to complain" button on the left arrow;

3. After clicking "I want to complain", the website will pop up a reminder with an explanation in front. The premise of complaining on the website of the State Post Bureau is that you have complained to the enterprise, and the complaint is fruitless or dissatisfied. We can tell you the injustice you encountered in the express delivery process by clicking "Continue to complain".

4. After entering the page of filling in the complaint information, fill in the basic information of the complaint, such as address, courier company, complaint reason, etc. The picture below shows the courier company randomly selected by the author. Don't take it seriously In addition, if the complaint channel is blocked, you can also choose "Complain to the enterprise" and click "Next" (where * is required);

5. Then fill in the complaint result, date and other information, and click "Next" when finished;

6. Now is the bright spot. Fill in the complainant's name, mobile phone number, sender's contact information, recipient's contact information, courier number, complaint content, evidence and other information truthfully. Click "Submit" after writing, and the complaint is completed.

7. Finally, just wait patiently for the courier company to apologize or other processing results. After the courier company contacts you, the complaint website of the State Post Bureau will call you to ask if you are satisfied with the handling result of the courier company. When you are satisfied, the complaint will be over.