Telephone Banking and Mobile Banking

1. Different operation methods

1. Telephone banking is operated through phone calls.

2. Mobile banking is operated through a mobile app.

2. Different password compositions

1. Telephone banking consists of a 6-digit password.

2. Mobile banking passwords can be combined at will except special characters.

3. Different functions

1. Telephone banking can only perform inquiries and other functions.

2. Mobile banking can perform fund transaction functions such as transfers and online shopping.

3. Different characteristics

1. Telephone banking

Simple operation, automated management, no manual intervention required; high security, with multi-level banking system User verification ensures the security of customers' bank information; real-time query is possible to achieve 24-hour bank service; the bank's internal and external lines can be configured at will; the fax interface can be configured.

2. Mobile banking

Mobile banking is not telephone banking. Telephone banking is a voice-based banking service, while mobile banking is an SMS-based banking service. All businesses conducted through telephone banking can be realized through mobile banking, and mobile banking can also complete secondary transactions that cannot be achieved through telephone banking.

For example, banks can pay telephone, water, electricity and other bills on behalf of users, but they generally require user confirmation before transfer. Since mobile banking uses short messages, users can receive messages from the bank anytime they turn on their phones, allowing them to confirm transfers at any time and place.

Baidu Encyclopedia - Telephone Banking

Baidu Encyclopedia - Mobile Banking