What if the courier station can't get the pick-up code?

The solution to the problem that you can't get the pick-up code by putting the privacy number in the post station is as follows:

Method 1: Contact the courier directly.

If the consumer's express bill shows that it has been delivered and stored in the express station, but the pick-up code cannot be received due to the privacy number, you can directly call the courier brother and tell him the express bill number, so that the courier brother can help you inquire.

Method 2: go directly to the rookie station to pick up the pieces.

Consumers can go directly to the post office where express parcels are stored. After showing the waybill number to the staff, the staff will help find the parcel and then pick it up.

Method 3: consult the official customer service of the rookie APP.

With the popularity of "privacy slip", some customers hide their phone numbers, names and addresses, which often leads to late delivery or failure to receive the pick-up code, and the number of customer complaints increases. For example, the express mail of the privacy slip was put in the post station for the first time, and the pick-up code could not be received because of the different systems.

The value of rookie station

For users who are inconvenient to receive goods and need to protect their privacy, when filling in the address after placing an order on Tmall and Taobao platforms, they can use the parcel collection service for free by selecting the "Rookie Station" launched by Rookie Network from the page.

In addition to the "Cainiao Station"' s continuous efforts to collect parcels for free, Cainiao.com will also cooperate with partners in mailing: by integrating the mailing needs of scattered users, it will reduce the logistics cost of the last mile, optimize the timeliness and enhance the user experience.