Can I file a complaint against China Telecom via the Ministry of Industry and Information Technology’s complaint hotline 12321?

Yes, the complaint hotline of the Ministry of Industry and Information Technology is 12300. You can also call 12321 to report bad spam text messages.

1. The 12321 Network Bad Information and Spam Report Acceptance Center is a report acceptance center established by the Internet Society of China entrusted by the Ministry of Industry and Information Technology (formerly the Ministry of Information Industry) (Ministry of Information Letter [2007] No. 459) mechanism. Responsible for assisting the Ministry of Industry and Information Technology (formerly the Ministry of Information Industry) to take charge of the illegal and spam content in various forms of information communication networks and telecommunications services such as the Internet, mobile phone networks, fixed phone networks, etc. (including false propaganda sent to users by telecommunications companies) Information) report acceptance, investigation and analysis, and investigation and handling work.

2. Job Responsibilities

(1) Receive reports from all walks of life about bad Internet and spam information;

(2) Respond to the problems reflected in the reports Verification, statistics and analysis, and submission to relevant government departments;

(3) Supervise the acceptance of complaints and reports from users of bad networks and spam messages by basic operators and other related telecommunications companies;

(4) Assist relevant government departments to investigate and deal with reported bad Internet and spam information in accordance with the law;

(5) Statistics and publish the results of processing bad Internet and spam information;

(6) Other matters entrusted by the Ministry of Industry.