The customer had an allergic reaction after using skin care products. What did the customer service say?

Calm the customer's mood, see if your facial cleanser is really safe, and find out if the customer is allergic to anything and whether it is caused by other reasons. If customers insist on a refund, they can take appropriate legal measures. If it is a product problem, they should be compensated to the maximum extent.

If customers have allergies, they will be very upset. If you immediately explain that it is not a product problem, then customers will think that you directly shirk your responsibility and your trust will be greatly reduced. Returning goods is not the best way to solve allergy complaints. If you don't know the situation, you promise to refund at the first time, which implies that there is something wrong with the quality of the product, which is easy to make customers distrust the product and brand, and then ask for compensation. So it is necessary to find out which side of the situation has gone wrong.