Which complaint platform is Shenzhen 12345 (official account of WeChat)?

The official account of "Shenzhen Hotline 12345" WeChat is the Letters and Calls Bureau of Shenzhen Municipal People's Government, which can provide online consultation, complaints and other services.

Attention Methods of Official WeChat Account of "Shenzhen 12345 Hotline"

Open the "Search" function of WeChat, enter "Shenzhen 12345 Hotline" and click to find, select the official account of "Shenzhen 12345 Hotline" and click the "Follow" button to follow (you can also save the QR code below to open WeChat scanning).

Function Introduction of Official WeChat Account of "Shenzhen 12345 Hotline"

First, the "online service" menu bar:

Including reporting epidemic clues, online customer service, people's livelihood service and submitting appeals.

1, epidemic clue reporting: Click to jump to 12345 hotline platform, and you can report epidemic clues after registering and logging in;

2. Online customer service: automatically reply to FAQ after clicking, and send complete questions directly through the dialog box prompt;

3. People's livelihood service: the system jumps to the WeChat "City Service" page, and users can choose the required service type;

4. Submit a claim: click to jump to the hotline platform 12345, and you can submit a complaint after registering and logging in;

Second, the "hot information" menu bar:

It contains four submenus: epidemic areas, past highlights, hot issues and government information.

1, epidemic area: click to jump to Shenzhen 12345 hot issues page to view the answers to epidemic-related questions;

2, wonderful in the past: after clicking, jump to the history release record of WeChat official account;

3. Hot issues: Click to jump to the hot issues page of Shenzhen 12345, and you can select the issue category to view;

4. Government information: Click to jump to the online mobile portal of Shenzhen Municipal Government to view all kinds of government information of Shenzhen Municipal People's Government;

Third, the "Personal Center" menu bar:

It contains two submenus: "My Appeal" and "Progress Inquiry"

1. My appeal: Click to jump to the "My Work Order" page to inquire about the complaints and consultation records;

2. Progress inquiry: After submitting a complaint, you can enter the complaint number, inquiry code, mobile phone number and verification code to inquire about the progress of complaint handling.