The courier can't receive the text message. What's the matter?

The courier can't receive the SMS because of the wrong mobile phone number, delayed SMS, the courier company didn't provide SMS notification, the verification code was misjudged, and network problems. 1. Wrong mobile phone number: Please confirm that the mobile phone number you provided to the courier company is correct. 2. SMS delay: Sometimes, due to network or system reasons, SMS may be delayed. 3. Express companies do not provide SMS notification: Not all express companies will provide SMS notification service.

1. What happened when the courier couldn't receive the text message?

If you don't receive the SMS notification from the courier, there may be the following possible reasons and solutions:

1. Wrong mobile phone number: Please confirm that the mobile phone number you provided to the courier company is correct. If the mobile phone number is wrong, the courier company can't send you a short message. I suggest you check whether the provided mobile phone number is accurate.

2. SMS delay: Sometimes, due to network or system reasons, SMS may be delayed. Please wait patiently for a while to see if you will receive a follow-up SMS notification.

Usually, the courier company will send a short message to inform you some time before the goods arrive.

3. Express companies do not provide SMS notification: Not all express companies will provide SMS notification service. Some courier companies may contact you in other ways, such as telephone notification or WeChat notification.

You can try to contact the courier company to find out their notification method and your courier status.

4. Misjudgment of verification code: Sometimes, SMS notification may be intercepted by the spam filter of mobile phone or recognized as spam, so that you can't receive the notification.

Please check the spam message filtering settings in your mobile phone to ensure that the SMS related to express delivery will not be misjudged.

5. Network problem: If your cell phone signal is not good or the network connection is unstable, it may lead to the short message not being received in time. It is suggested that you check the SMS again in a place with good network signal, or wait until the network is in good condition.

If you still can't receive the SMS notification from the courier after the above steps, I suggest you contact the customer service of the courier company for further help and solutions.

Second, the express delivery is still halfway. Can I apply for a refund?

The courier is still halfway, so you can apply for a refund.

Unwanted users can directly apply for a refund, and specifically negotiate with the courier and the seller.

Or the express delivery has been stagnant, and the logistics information has not been updated, resulting in the buyer not receiving the goods. At this time, apply for a refund from the merchant. Under normal circumstances, the merchant will agree to a refund.

If the merchant refuses to refund or ignores it, then the buyer can complain to the platform and hand it over to the platform customer service.