Leshan municipal government hotline telephone complaint

Leshan municipal government hotline: 12345.

What is the mayor's hotline:

1. The mayor's hotline is an important channel for the government to keep close contact with the masses and solve problems for the people. It is to accept the criticism, suggestions and supervision of the masses on the government's work and to coordinate and solve the difficulties and problems encountered by the masses in their daily lives;

2, 12345 generally refers to the public service platform set up by local people's governments, which is composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc., and it is not just telephone 12345;

3. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations;

4. The hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels to provide business inquiries, consultation, complaints, help, public services, opinions and suggestions collection, opinion polls and other services to the public in accordance with the principle of "combining and answering";

5. The work of the 12345 hotline should be supervised by the deputies to the National People's Congress at the corresponding level and the democratic supervision of CPPCC members. According to the requirements, the operation of the 12345 hotline and the handling of various departments should be submitted, and publicity should be made to the public through appropriate means to actively accept social supervision;

6. comprehensively use various methods such as systematic supervision, written supervision, special supervision and instruction supervision to urge and supervise the handling of the organizer. Through all-round supervision and various forms of supervision, all units are urged to perform their duties conscientiously and ensure that the masses demand that "everything is echoed and everything is implemented".

legal basis: article 2 of the regulations on letters and visits

the letters and visits mentioned in these regulations refer to the activities of citizens, legal persons or other organizations in the form of letters, emails, faxes, telephone calls, visits, etc., which reflect the situation to the working departments of people's governments at all levels and people's governments at or above the county level, and put forward suggestions, opinions or complaints, which are handled by the relevant administrative organs according to law.

a citizen, legal person or other organization that reflects the situation and puts forward suggestions, opinions or complaints in the form specified in the preceding paragraph is called a petitioner.