What does Monternet business include? What's in it?

Monternet SP self-service system is a part of Monternet data service operation management system. The users of the system are SP's customer service staff, managers and operators. Its function is mainly used to meet SP's needs in cooperation application, business management (such as business application, business inquiry and business change), viewing or modifying public and private information, viewing and handling user complaints, and submitting complaints to provincial mobile companies or mobile groups. Enter >>

The functions of Monternet SP self-service system mainly include cooperation application, business application, business inquiry, public information, private information, user complaint handling and SP complaint, as shown in the following figure:

■ Cooperation application

SP can view Monternet cooperation application instructions in this system, and after knowing certain Monternet cooperation application information, it can apply for Monternet entrepreneurship cooperation. There are two kinds of cooperation applications: local cooperation applications and network-wide cooperation applications.

■ Commercial applications

→ SP can apply for business and change business in this system.

→ SP business application includes two types: application for local new business and application for new business of the whole network.

→ Business change: SP can change the business in commercial state, including the business description, business usage description, charging method and price change of the original business, and any change must follow the business change process.

■ Business inquiry

In this system, SP can use service name and service classification as query conditions to query its local service and network-wide service information.

■ Public * * * information

Public information is the information communication channel among mobile group, provincial mobile company and SP. SP can query and browse all kinds of public information released by mobile groups and provincial mobile companies, including mobile information announcements, SP rankings, illegal information, meeting notices, etc. , and can reply to the meeting notice as "attending the meeting" or "not attending the meeting".

→ Information Announcement: SP can query, browse and download information announcements issued by China Mobile Group or provincial mobile companies.

→ SP ranking: SP ranking refers to ranking Monternet SP according to the short message settlement information fee provided by SP within a natural month. SP can query SP ranking based on year and month, and the query results show the ranking order of the whole network SP and the ranking order of the local SP in the form of a list.

→ Violation information: SP name can be used as query criteria to query and browse SP violation information published by mobile companies and mobile groups in various provinces.

→ Meeting notice: SP can query and browse the meeting notice sent by China Mobile Group to SP in this system, and can give a reply of "attending the meeting" or "not attending the meeting" to the meeting notice.

■ Private information

Private information refers to some information belonging to SP, including SP's contact information, information fee details, assessment results, system login password, etc. SP can query or modify proprietary information.

■ User complaint handling

SP can view and handle user complaints related to SP's own business submitted by 1860 complaint management system in this system.

■ SP complaint

It is an online channel for SP to complain about network problems, accounting problems and business problems of provincial mobile companies or mobile groups. It can view the complaint results accepted by mobile groups or access provincial mobile companies, and evaluate the satisfaction of complaint handling.

Mobile Monternet service inquiry and unsubscribe

1. To unsubscribe from Monternet WAP service, please edit the message "0000" and send it to "186202". Unsubscribe from Monternet SMS service, edit SMS "0000" and send it to "18620 1".

2. How to unsubscribe from Monternet WAP service: GSM and M-Zone customers can unsubscribe from the "My Monternet" column on Monternet homepage through mobile GPRS.

3. Monternet business inquiries can be easily handled. You can call * 125*66# or edit the short message 0000 1860 to inquire about the Monternet service you ordered. Monternet consumption is clear at a glance.

4. Monternet service query or unsubscribe:

A. Send 0000 or 00000 to186201(186202, 186203) to inquire about or unsubscribe from all Monternet short message (WAP, MMS) services;

B. Send 0000(cx0000) to the access number of the designated SP to inquire about the short message service of the designated SP; After receiving the query results, reply "QX serial number" to unsubscribe from Monternet service.

C. When C.Kjava sends "0000" to 1020, it will return a short message list, and the corresponding monthly subscription application can be cancelled according to the instruction of returning short messages.

5. Call the local customer service number 1860 to cancel Monternet service for you.