How to compensate for the lack of goods and delivery?

The compensation for out-of-stock non-delivery is to pay the buyer 10% of the actual transaction amount of the goods as liquidated damages. If the seller fails to deliver the goods according to the agreed time due to shortage, it includes violating the commitments such as delivery time, transaction price and delivery method. 65,438+00% of the actual transaction amount of the goods must be paid to the buyer as liquidated damages. The maximum amount of compensation paid by the same buyer and seller within 24 hours shall not exceed 65,438+000 yuan, and the minimum amount shall not be lower than that of 5 yuan, except for special goods.

If the merchant does not pay, he can initiate a complaint and then ask the other party for compensation. The proof requirement of the complaint against the delivery time commitment is that the defender should state the reasons for defending rights and provide objective and effective documents to confirm the contents of defending rights, and the letters in the station will be screened. Screenshots of recharge account details or game screenshots, etc. Confirm that the seller has no goods and has not actually delivered the goods. Complaints against the defendant and the vouchers provided will be used as the basis for judging the facts. If you are willing to deal with the buyer or have fulfilled the delivery obligation, please contact and negotiate with the buyer immediately to try to eliminate the misunderstanding at the first time; If there is no behavior reflected by the buyer's rights protection, make a reasonable explanation and provide proof.

Legal basis: Article 40 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

If the legitimate rights and interests of consumers are damaged when purchasing or using commodities, they may demand compensation from the sellers. If the seller's liability for compensation belongs to the producer or other seller who provided the goods to the seller, the seller has the right to recover from the producer or other seller.

Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation.

When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.