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Parking at home deducts high-speed tolls, the bills are completely confused, the cards are also deducted by taking the manual passage, the tolls for short-distance driving are more expensive than the fuel fee, and the green passage is also deducted ... In the past few days, many car owners have said that their ETC has encountered many problems in the use process, and their rights and interests are not guaranteed.

Strange: "I didn't get on the highway but my money was deducted."

Mr. Lu is a native of Yulin and currently lives in Nanning. More than two months ago, he set up ETC for the car, but it has not been activated. Some time ago, Mr. Lu drove back to Yulin, taking the manual payment channel and not using ETC. "At noon on June 65438+1October 65438 +04, my ETC was detained in 63 yuan, and at 4 am on June 65438+1October 05, I was detained 27.36 yuan." 65438123 October, Mr. Lu told reporters that his car had been parked in the parking lot recently, and I don't know why.

According to reports, Mr. Lu went to the bank to report the situation, but the bank could not find the problem, and Jietong's customer service phone could not be connected. When Mr. Lu went to the expressway toll station for consultation, he found that dozens of car owners were also consulting there, and everyone encountered the same problem.

In this regard, the toll station staff said that it is necessary to find out what the problem is before dealing with it. "But until now, the problem has not been solved, and this 90 yuan has been inexplicably deducted." Mr. Lu said helplessly.

I don't understand: "the toll is more expensive than the gas."

Mr. Lu from Nanning often drives from Liu Jing to Nanning East Station. 65438+1On the morning of October 8, he deposited 100 yuan into the ETC stored-value card, then drove from Liu Jing to Nanning East Station and returned to Liu Jing in the afternoon. "It takes 80 kilometers to go back and forth." Mr. Lu said that on the morning of June 65438+10/0, he found that the balance of the card was insufficient when he got on the expressway again.

Mr. Lu said, "I used the Bagui Bank Card. After I found the problem on 10, I called the 96333 customer service hotline for consultation, but I couldn't contact the customer service. "

Subsequently, Mr. Lu reflected the problem. At noon on June 65438+1October 1 1, a customer service staff contacted Mr. Lu. "He asked me to add their WeChat and didn't reply to me until noon on June 13." Mr. Lu said that the traffic record can only be traced back to July 2065438+2009, and it will not be found in the future. "I dare not run at high speed now, and the toll is more expensive than the fuel cost!"

Question: "Is there a charge for the green channel?"

Mr. Huang is a truck driver who runs long distances. 654381October 3, he drove a truck full of sugar oranges from Liuzhou and took the green passage to Qujing, Yunnan. "The green products I shipped are usually free of tolls, but they were deducted after coming back from Yunnan and entering Guangxi." .

Mr. Huang said that his account was deducted more than 2,000 yuan. "Usually, the green channel is free. How do I charge for ETC now? " I contacted the customer service of Guangxi Jietong, and the other party said that it would make comments first and then report them to the above departments, but there is no refund plan at present, and I don't know when it will wait. "

Through the screenshot of Mr. Huang's consumption record, we can see that the amount of each deduction ranges from several yuan to several tens of yuan, and the number of transactions is large. In addition, Mr. Huang also said that some of the deductions could not be found on his mobile phone and could only be seen on ECT customer service.

Helpless: "The toll is a muddled account"

Mr. Wei is a native of Wuming District and currently works in Nanning. 65438+1October 12, his mobile phone received three short messages of ETC deduction. Mr. Wei said that he didn't drive all day on 12, and the last time he drove on the expressway was on 65438+1October 6. It is estimated that the toll information on 12 deducted the toll of No.6. "Take the expressway on the 6th, 12 will be deducted. This time interval is a bit long. I haven't been driving these days, so I can estimate the date of deduction. If the owner runs high-speed every day, it will definitely be chaotic. "

Mr. Wei also said that in the past, the manual toll channel was used, and Anji charged 5 yuan every time to Yiling, so there was a discount for handling ETC, which should be 4.75 yuan each time. However, the SMS sent on June 5438+02, even if 0.6 yuan is not deducted for the first time, the other two items add up to 5.32 yuan, which is more expensive than when ETC is not done. I don't know what the standard is.

Mr. Wei thinks that he is too lazy to call the customer service for advice about a few cents, but if every car is inexplicably deducted a few cents more, it is not a small sum.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.