Case analysis of consumer rights protection law

1, Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests: It is the general name of the legal norms that safeguard the consumer rights and interests of all citizens, and it is a law formulated to protect the legitimate rights and interests of consumers, maintain the stability of social and economic order, and promote the healthy development of the socialist market economy.

2. Case: Wang is an ordinary company employee who often receives inexplicable text messages or phone calls, including spam messages and fraudulent information such as real estate advertisements, invoices and insurance. A considerable number of consumers in Rainbow will also encounter such a situation. Spam messages and harassing phone calls are pervasive and even affect normal work and rest. Consumers generally believe that privacy is difficult to protect.

Analysis:

(1), supermarkets, shopping malls or other service organizations, most of them require consumers to apply for membership cards, while some consumers apply for membership cards, which virtually reveal personal information.

(2) According to Article 29 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, business operators shall not send commercial information to consumers without their consent or request, or explicitly refuse. If the operator still sends commercial information or other junk information after the consumer explicitly refuses to receive it, the consumer can solve it through legal channels according to the law.