What department does the telecom complain about privately deducting fees?

If you think that the telecom company has deducted the fee privately, you can complain to the following departments:

Customer service department of telecom company: you can call the customer service phone of telecom company to reflect the problem and complain to the customer service staff.

Consumer Association: You can complain to the local consumer association and provide relevant evidence and explanations.

Administrative department for industry and commerce: you can complain to the local administrative department for industry and commerce, and you need to provide relevant evidence and explanations when complaining.

Communications Administration: You can complain to the State Communications Administration, which is the regulatory department of the telecommunications industry and can handle related complaints.

In case that the telecom company deducts fees privately, you can make a complaint through the above methods. These departments have corresponding complaint procedures and requirements, and need to provide detailed evidence and explanations. When you complain, you should collect evidence in time, such as bills and SMS notifications, to prove your rights and interests.

After the complaint, the relevant institutions will investigate and deal with it according to the investigation results. If it is found that the telecom company does violate the rules, the relevant departments will ask it to refund the deducted fees and give consumers some compensation. If the telecommunications company does not cooperate with the handling, the relevant institutions will take further measures, such as fines and orders to make corrections.

Preserve evidence:

When it is found that the telecom company has deducted the fee privately, it is necessary to collect evidence in time, such as bills, SMS notifications, payment records, etc. These evidences can prove the behavior of the telecommunications company and the specific circumstances of the deducted fees.

Know how to complain: You can complain in several ways mentioned above and choose the one that suits you best.

Submit a complaint:

Submit the complaint application and relevant evidence according to the complaint process and requirements of relevant departments. When submitting a complaint, you should explain the situation of the problem and your own demands in detail.

Follow-up treatment:

Follow up the progress after submitting the complaint. You can contact relevant departments to understand the progress and results of the treatment. If additional evidence or more information is needed, it should be provided in time.

Safeguard rights and interests:

In the process of handling, we should actively safeguard our own rights and interests, ask the telecom company to refund the detained fees and give reasonable compensation. If the telecom company has any objection to the handling opinion, it can seek legal aid or seek other ways to solve it.

To sum up: if the telecom company is found to have deducted the fee privately, it can make a complaint through the above channels. Relevant evidence should be kept during the complaint process, and the complaint application and evidence should be submitted according to the complaint process. After submitting a complaint, we should follow up the progress and actively safeguard our own rights and interests. If the problem is not properly solved, you can consider seeking legal aid or seeking other ways to solve it.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 55

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.