Why didn't you get the information when you bought tickets online and refunded them at the window?

Online booking can be refunded at the railway station regardless of whether the ticket is picked up or not. Passengers who have picked up their tickets at the time of refund carry paper train tickets, while those who have not picked up their tickets carry their own ticket collection serial numbers. When booking tickets, they use valid identity documents to go to the train station window for refund.

Online banking or Alipay will receive a refund within a few minutes after a successful refund. Credit cards may sometimes be slower, but they usually arrive in two or three days. It is generally promised that the train ticket refund will be returned to the account paid at that time within 15 working days.

Special instructions:

1. If there is a refund after the refund or change, please check the account balance of online payment tools in time. If the account has not arrived within 15 working days, please call the railway customer service telephone number 12306 or call your issuing bank.

2. Refunds should be returned to the online payment tool account used when purchasing tickets within the time limit stipulated by the bank. Please pay attention to the inquiry. If you have any questions, please call 12306.