Huawei doesn't answer the phone, only receives text messages.

1. Please check whether the third-party software is installed and the call blocking function is set. Please check the settings of the third-party software. If it is not clear, please ask the user to try calling the setting-> Call forwarding in call forwarding disables the call forwarding function in the list.

2. If not, back up the data of the mobile phone. After restoring the factory settings (don't restore the backup data yet), confirm whether the mobile phone is back to normal. If the data returns to normal, it is related to the settings of mobile phones or third-party applications; Please check the mobile phone network settings and the third-party applications installed in the mobile phone.

If the problem cannot be solved, please take the invoice to the after-sales service center for inspection and maintenance.