The function of business navigation

1. business pilot is an important business in the process of China telecom business transformation. IT is an important aspect of China Telecom to develop telecom value-added services and provide comprehensive IT and system integration services for small and medium-sized enterprises to realize informatization. It is not only the extension of the service content of telecom enterprises from the line to the customer's desktop, but also the challenge to the service, sales and management operation system, and the preview of improving the comprehensive information service ability of enterprises.

2. Service pilot is a comprehensive telecom value-added service product provided on the basis of integrating internal and external superior resources of enterprises. With the help of the comprehensive enterprise information service platform built by China Telecom, this service integrates the products and services of many commercial application software, hardware and service providers into China Telecom's own access services, Internet value-added, voice value-added and SMS value-added services. This business does not simply bind the IT software and hardware products of its partners with its own telecom business, but comprehensively integrates business functions and gives the products unique advantages.

3. Business pilot is a standardized application and service for small and medium-sized enterprise customers to promote on a large scale. Mainly through economies of scale to reduce the unit operating and service costs, with the help of the rationality of pricing and the convenience of use, it quickly penetrated the market and formed a scale. Therefore, business navigation emphasizes standardization and scale, and generally does not support customized and personalized products and services.

4. Providing specialized IT services for customers is the core and key to the development of commercial pilot. By introducing CSP (Customer Service Provider) team, we can make up for our own lack of ability to provide IT support services in a short time and quickly improve the level of IT services; By introducing the "ready-to-use" business opening mode and the "one-stop" service concept, we can convey simple and quick service feelings to customers and reduce the difficulty of customers' use; By introducing the consumption concept of "rental service", the investment risk and use threshold of customers can be effectively reduced.

In order to ensure that customer resources are in the hands of telecom companies, all customer interfaces should be in telecom companies. China Telecom coordinates other partners to provide products and services by dispatching orders.

6, enterprise information integrated service platform will be all kinds of information products centralized access, integrated services, unified management, comprehensive application. Therefore, in addition to supporting business navigation, the enterprise information integrated service platform can also use the same platform to support other information services for different customer groups (such as major customer industry solutions, etc.). ).