I am a Taobao seller. How to be punished for being complained of swearing?

1. The seller needs to verify whether there is any behavior of harassing the buyer (frequent phone calls, text messages, harassment, insults, threats, etc.). ). If you don't have contact information, you can explain it on the complaint page and wait for the agent to verify it. Pay attention to the communication time and frequency, generally do not contact at night, so as not to disturb the buyer's rest;

If the complaint of malicious harassment is established, 12 points will be deducted for general violation, and 48 points will be deducted for serious violation. If there is no malicious harassment, please pay attention to handling, and the handler will make a judgment according to the voucher. Please pay attention to the communication time and frequency and try to communicate as much as possible. ?

Second, take the seller's complaint and the vouchers provided as the basis for judging the facts, and make the next complaint according to the following options:

A. If the seller doesn't have this kind of behavior or caused it unintentionally, please contact the rights defender immediately to try to eliminate the misunderstanding at the first time;

B. If the seller fails to do this, but the defender cannot be contacted or the negotiation fails, the seller shall make a reasonable explanation and provide the following documents:

1, complete and clear screenshot of Ali Wangwang's chat record.

2. Ali Wangwang's certificate number

3, SMS photos

Such as objective and effective proof. The defended party needs to submit the voucher within 3 days after receiving the rights protection.

Warm reminder:

It is suggested that both parties try their best to solve the misunderstanding through friendly consultation and cancel the complaint through consultation; If the customer doesn't answer the phone, please don't keep calling. Try to communicate with Ali Wangwang.

Deduct 12 points for general violations, and permanently freeze accounts for serious violations.