Taobao didn't deliver the goods What if the buyer complains that Taobao does not deliver the goods?

Try to communicate with the seller first. Probably because of the shipment, I missed the customer's order. If the seller ignores people or delays perfunctory service, please continue with the following steps.

If you find an order, you can apply for a refund directly. The reason for the refund is "out of stock", and the return instructions are similar, so you can submit a refund application.

After applying for a refund, even if the seller does not operate, the refund will be returned to the customer's Alipay or bank card within the specified time. If the seller refuses to refund, it is recommended that the customer immediately apply for customer service intervention to prevent the seller from automatically confirming after a long delay and running away with the money.

I bought it at Taobao Tmall Mall, but the other party didn't deliver it within 72 hours. After applying for a refund, I can get compensation. Ordinary market stores don't have this treatment.

After the refund is successful, if the products purchased at Tmall Store are not compensated, first negotiate with the seller for compensation. If the Tmall seller is unwilling to pay compensation, it is suggested to complain about compensation, find the order, and choose "Complaining Merchant".

Fill in the complaint reason, breach of promise-delayed delivery-the merchant said the goods were out of stock. Then upload the voucher, intercept the chat record with the seller and upload it. If the seller doesn't reply to you, intercept your own, fill in the seller's service attitude in the complaint description, and then submit it.

If you buy in a market store, the buyer can consider whether to complain according to the service attitude of the other party. Sellers have a good attitude and it is not easy for customers to complain. It is not easy to understand each other. If the attitude is not good, it is recommended to complain immediately and remove the Taobao seller from the Taobao team.

I hope my answer can help you.