I can receive the message, but I can't open it. What happened?

1, restart the phone, but it is recommended to turn it off and turn it on again.

2. Check whether the mobile network is normal, because it can't be opened if the information is not received completely, especially if the signal or mobile phone is not very good.

3. Check whether the SMS storage service is abnormal and whether it is opened normally.

4. If only a few short messages can't be opened, there may be compatibility problems. Suggest that the other party try again.

5. If all the short messages cannot be opened, please try to clear the data after backing up the short messages.

6. Check whether there is a new version of the machine system and try to upgrade the system.

If the problem still exists, please take the purchase invoice, maintenance card and machine to the service center, and the professional after-sales engineer will help you test it.

Extended data:

Common troubleshooting of mobile phones:

Symptoms: The mobile phone can't send messages.

If the mobile phone can't send short messages, you can try to restart or replace the mobile phone for testing to check whether the following conditions exist:

1. SMS center number is not set correctly. Please re-enter the correct SMS center number.

2. There is no signal or the battery of the mobile phone is insufficient;

3. The system is busy during the peak period of holiday SMS sending, so it is suggested to try again later or avoid the peak period of sending;

4. The sending format is incorrect. If you send a short message to PHS users, you need to add the area code before the number;

5. The short message sending time exceeds 24 hours;

6. The mobile phone shields the short message sending function;

7. Blacklisted by SMS;

8. Insufficient quantity balance;

9.SMS inbox and outbox are full.

If the above reasons cannot be solved, you can contact the local manual customer service or go to the business hall to confirm whether the SMS function is enabled and hand it over to the staff.