Black technology heater Germany frequency conversion energy-saving intelligent heater, no information after ordering, no delivery information, no customer service. What should I do?

Find the website you bought then. If you bought it on Taobao, contact Taobao official customer service directly. If you bought it on the website or in promotional advertisements, you can find feedback from the providers of related services.

If you can't contact the customer service and can't find the website promotion advertisement, it means that this is a scam. Go to the public security bureau to report the case, and then provide the payment record when you bought the product at that time, preferably with the website at that time, so that the police can track the whereabouts of the funds and the seller's information.

At the same time, you can also complain to the regulatory authorities and directly call the hotline 123 15. If it is an offline entity, you can also complain to the Industrial and Commercial Bureau. If you see an advertisement, you can contact the advertising service provider, explain the situation to him, and ask him to cooperate with the investigation of the public security organ and stop providing services.

Extended data:

Once consumers find themselves cheated, how should they protect their rights?

1, report

(1) Open WeChat to find "applet"-search "Tencent Report Acceptance Center"-select "Internet fraud"-select the violation type "transaction fraud"-fill in relevant information-upload transfer and screenshot of hacked page-submit.

(2) Call 123 15 to report the situation and report the other party's illegal business operations to the market supervision department.

Step 2 call the police

The standard for filing fraud is 3000 yuan. If the other party cheats you with photos of items on WeChat, cheats you with words during the chat, and sends you fakes, and the amount exceeds the amount filed, then this is fraud. You can call the police in your community.

If the police think that your case has not reached the level of fraud after investigation, it is a commercial fraud, or a common civil dispute such as return dispute, after-sales dispute and refund dispute. Then you can bring a lawsuit to the court on your own.

Step 3 sue

Bringing a lawsuit to the court is the last way we suggest to protect rights. It's really because prosecution is too troublesome. On the one hand, it is time-consuming and labor-intensive, on the other hand, it may cost money.

Be sure to prepare relevant evidence before prosecution, such as chat records, transfer records, express delivery records, etc. About purchase, after-sale, delivery, fake goods compensation, etc. Most of these evidences are electronic, so you must collect and keep them well, and never clean them up.

4. Complain to the advertising service provider

You can report to the advertising service providers and ask them to help you protect your rights. As service providers, they have the responsibility and obligation to review advertisements.