In JD.COM, how to apply for direct compensation for goods?

Direct replenishment application means that customers don't need to send back used goods, and sellers directly reissue new products or accessories to customers instead of paying for goods directly.

Once the new order for direct compensation goods is deleted, the original service order will return to pending status, and the reasons for comments will be tracked according to the actual situation. Do not operate direct compensation again, and continue to operate exchange, refund or cancellation.

Measures for dealing with the refund business of direct replenishment orders of merchants

The direct compensation function of merchants is mainly to solve the problem of small compensation in the transaction process. Normal after-sales refund is not handled through the direct compensation function, because it will make merchants have the risk of a second refund.

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Conditions for opening/using direct compensation function

1, direct compensation is opened.

On August 9, 20 17, online direct compensation was opened, and the direct compensation function was turned off by default. Merchants can only use the direct compensation function after reading and agreeing to the agreement online.

2. Haydn Global does not support payment. If you need to pay, you can contact JD.COM customer service to handle it for you.

3. Direct compensation function Only merchants who have opened this function and are independent after-sales can create direct compensation orders.

/helpcenter.jd.com/vendor/issue/654-3850.html "target =" _ blank "title =" Only one link can be selected to take effect "> JD. COM- merchant direct compensation function