Taobao complaint hotline

Taobao complaint hotline: 9510211.

When a Taobao dispute arises, the first step is to call the platform’s customer service hotline: 9510211 and let the Taobao waiter intervene. If the Taobao waiter cannot effectively handle the dispute, you can continue to call the 12315 consumer rights hotline. Professional personnel will handle the problems encountered during the transaction and safeguard the legitimate rights and interests of consumers.

Taobao reporting and complaint channels

1. Network-wide reporting

Website: /.

Applicable situations: false transactions, receiving empty packages, counterfeiting and piracy, spamming of information, selling contraband, etc.

2. Joint Management of Occupational Claims (Crackdown on Counterfeiters)

Website: /#/home/inform.

Applicable situation: In view of the behavior of some individuals or organizations who "know fakes and buy fakes" to make profits, or even commit extortion, the platform now opens a reporting portal to crack down on networks that use fake merchants to violate relevant laws and regulations to commit extortion. Dark forces.

3. Regulations

Website: /#/.

Applicable situations: abusive comments, advertising comments, meaningless comments and other malicious behaviors.