A letter of apology to customers

In the usual study and work, there are more and more things that need to use apology letters. When writing an apology letter, you should pay attention to your sincere attitude and gentle tone. How to write a proper letter of apology? The following are my letters of apology to customers (20 selected letters) for reference only. Let's have a look.

Letter of apology to customers 1 Dear Mr. Zhang,

Hello, I'm the 1002 distribution specialist of the air-conditioning sales company. My name is Song Huokuang. About this time, you bought a Orpheus s623 cabinet central air conditioner in our company. The delivery time agreed before is three days. Because when we issued the invoice, considering the delivery difficulty of the central air conditioner of OLIFIS s623 cabinet, we considered contacting a professional handling company.

However, after many contacts with professional handling companies, I finally got in touch, which delayed the delivery time. It will be delivered to your home on the fifth day. You have made it very clear that it will be delivered in three days. You told me you were going on a business trip in three days, and no one was at home. It did happen when we delivered the goods, and then we communicated with you by phone. Now the central air conditioner of Orpheus s623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry.

The delay in this delivery is really entirely due to our company's work mistakes. We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment.

Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work.

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Letter of apology to customers Dear Mr. and Ms. xx

We thank you very much for dining in our hotel on X this month. We apologize for the inconvenience caused by xx working in our hotel. We will carefully examine your request and hold a meeting to study it. We will give you a satisfactory answer as soon as possible, and hope you can cooperate with us and understand us. I want to express my sincerest apologies again.

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Letter of apology to customers 3 Dear customers,

First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.

As for the quality of this product, according to my own opinion, if your delivery time allows, I personally want to return it all for exchange. However, considering that we won't lose too much, I still appreciate your special acceptance of the goods in the form of full inspection. At the same time, I still feel guilty.

In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

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Letter of apology to customers 4 Dear xxx:

First of all, thank you for always supporting and paying attention to our customers. In the past 20xx years, our company thinks there are still many bad things to do, and we have also received some telephone complaints from customers. Here, I apologize to you on behalf of the company. I hope you can understand.

The reasons come from various aspects. At present, the total delivery volume of major express delivery companies in Hexian County is rising rapidly, from 150 last year to more than 400 now. Our average daily dispatch this year is more than 150, which is more than twice that of last year. Other courier companies are also growing at the same rate. Although the number of dispatchers has increased, there are still some difficulties, because the increase of dispatching volume in counties and counties is not obvious. This has caused the problem of sending more pieces and less pieces. Personnel wages are rising, prices are rising and oil prices are also rising. However, our courier fee has not increased, but has a downward trend. Every courier company has an imbalance between revenue and expenditure. In order to save costs, everyone adopted a slimming method to deal with it, which led to the delay of some express mail. Please forgive me. Our company is also vigorously developing logistics to alleviate the imbalance between revenue and expenditure. If you have express mail, you can call our company.

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Letter of apology to customers 5 Dear customers:

Hello, I'm XX distribution specialist of air conditioning sales company. My name is XX.

About this time, you bought a Orpheus S623 cabinet central air conditioner in our company. The delivery time agreed before is three days. When we deliver the list, considering the delivery difficulty of the central air conditioner of OLIFIS S623 cabinet, we consider contacting a professional handling company.

However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone. Now the central air conditioner of Orpheus S623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry.

The delay in this delivery is really entirely due to our company's work mistakes. We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more work mistakes.

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Letter of apology to customers Dear Miss Guo,

Hello!

I was surprised to learn about your unpleasant experience in our hotel, which was very shocking. I have had an in-depth discussion with our manager and am paying attention to and investigating this matter.

As an international brand hotel, we attach great importance to local tourists and understand the customer-oriented brand concept. It is your comments that let us see the omission of service quality. Thank you again for your comments. We will also improve and strengthen the corresponding business processes in future management training.

Here, please accept my sincere apology and take this opportunity to sincerely invite you and your family and friends to our hotel for dinner or party, giving us an opportunity to fully demonstrate the consistent service standard of Grand Hyatt Shanghai. My office line is 02 1-XXXXXX (phone number is hidden here). Welcome your criticism and correction, and sincerely look forward to your coming again. At the same time, I wish you and your family good health and all the best.

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Letter of apology to customers 7 Dear corporate customers:

This year, the company spent nearly 2 million on the water source problem of incubation production. The upstream water source (6.8km pipeline transportation) is adopted to ensure the normal production of fry. However, due to industrial pollution, the water quality of Yuanshui River was seriously polluted. Since March 28th, 20xx, a large number of fertilized eggs and fry died of poisoning. 19 From March 28th to April 28th, nearly 300 million fry were lost due to water pollution during hatching.

/kloc-since April, 2008, due to water pollution in the base, the company has been unable to produce fry at all. Instead, it rented hatcheries in Anxiang, Jinshi and Linli, Hunan Province, and hatched/kloc-0.3 billion fry for various reasons. It still can't meet the needs of the company's dealers and breeding customers, and it also brings huge losses to the company. Due to force majeure, the company is deeply sorry for the losses caused to the production and economy of the majority of breeding customers!

The company has never supplied Xiangyun crucian carp and Xiangyun carp fry to the market since May 22nd, but according to many farmers, there are many unscrupulous merchants in the market who pretend to be the company's Xiangyun crucian carp and Xiangyun carp fry and promise that 100% will be Xiangyun crucian carp and carp after feeding! It has a great impact on the company's reputation. In this statement, farmers must not be deceived by buying Xiangyun crucian carp and carp fry, and must first contact our company to confirm whether there are genuine products of our company. So as not to cause heavy losses. The company will not assume any responsibility.

The company will try its best to take various effective measures. Ensure that we will continue to provide high-quality fish species such as Xiangyun crucian carp, Xiangyun carp, pure grass carp and Xiangyun golden pheasant to the whole country in 20xx, so as to repay customers' trust in the company. Once again, I sincerely apologize for the loss and trouble caused by our customers and distributors' failure to meet the needs of Xiangyun crucian carp, Xiangyun carp and other fry!

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Letter of apology to customers 8 xx Yes, sir,

We have received your order for the 22nd of this month. I'm very sorry! Down vest can't be delivered at present. Our earliest delivery date is early July.

Of course, if you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize!

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Letter of apology to customers 9 "Shanghai XX" Dear friends,

Hello!

XX Group has been deeply loved by its members and friends since it settled in Shanghai in xxx. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!

20xx On July 26th, xx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

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Letter of apology to customers 10 Dear customers,

First of all, I want to say thank you to the buyers who bought clothes to support the store activities. Secondly, I'm sorry for the misunderstanding caused by the delay in delivery. Now I want to explain this activity to the buyers. Soon after opening the store, we invested in Taobao with great enthusiasm and xxx. We have been working hard, learning bit by bit, improving bit by bit, and the business of the store has gradually improved. As a new store, registration for various activities is always rejected, so we almost gave up.

On July 5th, 20xx, a message suddenly popped up on Taobao, informing us that the love taobao activity we signed up for had been approved. This is undoubtedly a pie in the sky, which is good news for us. . As we have no experience in participating in activities, we were both excited and nervous when we received this notice. The event was launched as scheduled, and information about orders and payments kept popping up. Unexpectedly, we really didn't expect so many people to place orders, and soon our inventory was used up. Because the activity required that the baby could not be taken off the shelf during the activity, we immediately found the manufacturer to handle it, but the result was a bolt from the blue.

Wuhan is one of the three furnaces. I think we all know that because it is too hot in Wuhan this summer, all the workers in the garment factory went home early for a holiday. At this time, there are no workers in the factory and there is no way to complete the processing. Faced with such a situation, we are all like ants on hot bricks. Only one customer service staff is left to receive customers, and others go out to discuss processing matters with manufacturers. Sadly, the answers given by various manufacturers are helplessness, sadness, loss and fatigue. What shall we do? .

I have been rejected by the original factory of this dress twice before. Finally, I decided to give it a try. After meeting the factory boss, I stabilized my mood and continued to discuss with him. Finally, the boss was moved by our sincerity and persistence and decided to help us. However, at present, only the technicians around Wuhan can be recalled for processing and production, and the manpower is obviously insufficient. Therefore, during the activity, several of us spent time in the factory. It is a very special experience to monitor the quality of clothes made by manufacturers every day, ensure that the best clothes are delivered to buyers, and help pack them, saving time. Tired and nervous, but happy, because we can fulfill our promise to the buyer.

At 5 o'clock on the morning of July 9, the first batch of goods was ready (we carefully checked every piece of clothes), and we quickly sent the clothes to the company for packing. What's more tragic is that the printer suddenly broke down and it was really ineffective. There's nothing we can do. We have to write and pack at the same time. From morning till 4 o'clock in the afternoon, we all ate dinner. When handwriting hurts, we changed to packing, and our eyes hurt again. It was not until six o'clock in the afternoon that the courier came to pick up the parcel that we finished two-thirds of the parcel. It's too late, so we have to send the finished bag first, and then continue to pack the others. Until three o'clock in the morning, we finally packed all the express delivery. During this period, we ate a bowl of instant noodles and fell asleep exhausted.

On the morning of July 10, the staff of the courier company came to pick up the remaining packages, and our hearts were finally put down. 20xx-7- 10 all delivered in the morning, and the promised delivery date was one and a half days ahead of schedule, so we are trying to meet the requirements of buyers.

We learned a lot from this activity. We are very grateful to the buyers for their support and understanding in this activity, which enabled us to successfully complete all deliveries. However, we still have to say sorry, and we can't guarantee that it will be delivered on the exact day after you shoot the clothes. Finally, I hope that buyers will be lenient and don't give bad reviews because of delivery and express delivery. At the same time, if there are any quality problems with the clothes, please contact customer service first. Sorry, thanks again! !

In addition, we will continue to improve working conditions and provide better services to buyers. At the same time, we will expand our strength in a short time and open our own factory, hoping that more buyers will come to join us in the future.

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Letter of apology to customers 1 1 Dear customers,

Hello!

First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.

As for the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection, which makes me very grateful and still makes me feel guilty.

In view of the quality problems, we reflected them from all directions and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again:

1. We will replace those processors that are unable or unwilling to cooperate at all costs. The problem of this sucker is the most prominent and serious. This product mold is developed by us and the ownership belongs to us. Just outsourcing processing and injection molding. Because the processor is seriously irresponsible, the problem is too serious. After negotiating with the processor, we pulled the mold back and changed it to another processor. I will inform you of the following injection molding and processing methods in the future:

The raw materials of suction cups are imported materials, and the appearance of the produced suction cups gives people a brand-new feeling, and the quality is absolutely first-class. If there are serious black spots or other impurities, poor injection molding and other phenomena, the number exceeds or reaches 3%, we are willing to bear all the responsibilities. Please give us a chance. Before placing an order, we will provide samples to your signature board for confirmation, and the delivery will be subject to the signature board provided.

2. In terms of assembly, strictly control the production process to ensure the product quality, and ensure that every working procedure is inspected regularly or in batches to ensure the product quality is foolproof.

Others hope that XXX will put forward valuable opinions again, and please correct our shortcomings in time. We are willing to fully cooperate, meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

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Letter of apology to customers 12 Dear Mr. Wu, the owner of the vehicle,

I'm manager X of the maintenance department of XX automobile 4S shop. During the routine parts replacement and cleaning and maintenance of your XX car in our shop, due to carelessness, our mechanic did not carefully check the fastening of wheel screws before delivering the car. I hereby submit this letter of apology to you with a sense of guilt.

As a daily means of transportation, automobile maintenance is the key work to ensure that the vehicle can restore its safety and reliability after driving at one stage. As a customer of our store for many years, you should enjoy our comprehensive and reliable maintenance service. However, due to the carelessness of our maintenance technicians, there was a serious negligence when tightening the screws on your vehicle tires, which brought considerable hidden dangers to your vehicle's driving safety belt. We are deeply guilty and sorry about this.

Fortunately, Mr. Wu, you are a noble man. You found the problem at the first time and reported it to us so that we could make up and save it in time. We are also very grateful for your support for our work. At present, your XX car has been overhauled and X-ray maintained in our store, and a set of maintenance procedures have been carried out again, focusing on checking the screw fixing points of the whole car, which has been able to ensure that the delivered car has achieved sufficient reliability and safety.

Finally, I represent manager X of the maintenance department of XX automobile 4S shop. Once again, I would like to express my sincerest apologies for the trouble and trouble you have caused and the precious time you have lost. I am willing to give a reasonable and thoughtful reply while respecting your opinion in XX Automobile 4S shop.

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Letter of apology to customers 13 Dear Mr. X,

Hello!

About this time you bought a central air conditioner in our company, and the delivery time agreed before was three days. When we prepare the delivery note, considering the difficulty of central air conditioning distribution, we consider contacting a professional handling company. However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day.

You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It is true that this happened when we delivered the goods, and then we communicated with you by phone. Now this central air conditioner is temporarily stored in our company. We will take good care of it for you, so don't worry.

The delay in this delivery is really entirely due to our company's work mistakes. We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work. Please forgive me!

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Letter of apology to customers 14 Dear users,

As the factory is located in Yaan, Yucheng, it rained heavily in recent days, and our high-voltage transformer needs maintenance, so our company sincerely apologizes for the short-term shortage in the market.

Please forgive the inconvenience.

In order to solve this problem as soon as possible, the maintenance personnel have been working overtime for several days. Now that the company has entered normal production, I believe we can solve the supply problem for you soon. Our customers can call 0835-348xxx or 1357623xxx at any time to find out the situation, and xx Company will serve you wholeheartedly.

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Letter of apology to customers 15 Dear friends,

Hello!

Thank you very much for choosing JADYROSEx! All the staff of X sincerely wish you a happy day and a happy family!

Due to the strict quality control of the baby, the delivery speed is slow, and the delivery time is delayed due to the untimely delivery and slow logistics speed, I sincerely apologize to you and sincerely say "I'm sorry to have kept you waiting"! What moved us most was that you didn't blame us at all and urged us. We are very happy to meet such an understanding and open-minded buyer.

When I sat at my desk and wrote this letter to my parents, X had known you for almost two years. It is our happiest thing to let you buy a good and cheap baby! Your satisfaction is our greatest gain!

If the baby is satisfied, please give us a perfect score of 5 points, with more than 20 words of praise, and the system will automatically send you a 20 yuan store coupon. If you use my ID number to buy any baby in our store again, you can use coupons to reduce the price according to the total amount! The coupon is valid for 60 days. )

When I saw thousands of users choose X, and saw every affirmation and support left by friends in our shopping evaluation, my heart was full of gratitude and responsibility! Your support makes us more deeply realize that making the best shoes, providing the best service, customer's demand and trust are our eternal pursuit and premise, and we will uphold this concept and bring you more comfortable service!

The new development of X has been initially completed, and the summer model is also in full swing. We will increase communication opportunities with you, let some old customers see our new models in advance, and make improvements according to your opinions. We also want to invite some old customers to try on our newly developed models for free and make a more accurate foot feel report. We also want to invite you to our company for face-to-face communication. What we think is because of your dependence on us! We will make shoes step by step and provide good service. I hope to get your continuous attention. Turn your trust in us into the driving force of our work and decorate your beautiful life.

Thank you for reading this letter X in your busy schedule. With your trust and tolerance, we will work harder to repay your love for us. I hope you can continue to witness our growth!

Thank you for your trust and support!

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Letter of apology to customers 16 Dear travelers, netizens and media friends,

Hello everyone!

First of all, as the general manager of xx Airport, I sincerely apologize to you for the inconvenience and public dissatisfaction caused by the large-scale delay of xx flight on xx and various problems caused by poor management.

In view of what happened on xx and the subsequent discussion on the Internet, we conducted a serious investigation and verification, and thought that the main problems we had were as follows: First, the flight delay disposal plan was not perfect, and the bad weather on the route that day would affect the alternate flight of four xx flights; Second, improper emergency coordination and disposal of delayed flights and unreasonable deployment of delayed flights; Third, the flight delay service measures are not in place, and the service work is not done according to the relevant requirements of the industry. In addition, individual employees are unfamiliar with business processes and mistakenly respond to passengers' reasonable requirements.

After the incident, in the face of public concern and discussion, our confusion and irresponsibility in information transmission and release caused public misunderstanding, caused extremely bad influence on passengers and the public, and also discredited the image of xx. I deeply blame myself and feel uneasy about it. The occurrence of the above problems comes down to the management of the airport. I will conscientiously sum up the lessons, draw inferences from others, and make corrections while checking to prevent similar problems from happening again in the future.

As a general manager who has just been in office for less than a month, I know that I still have a lot to learn and work to do on the road of management. I would like to express my heartfelt thanks to netizens and the media for their concern and support. Media, netizens and all sectors of society are also welcome to supervise the future work of xx Airport. It is our common wish and expectation to build a better xx airport and better serve every passenger and cargo owner. In the future, my team and I will go all out, be full of confidence, serve this article well, manage this article well and develop this article well, in order to promote the economic and social development of xx city, serve guests from all corners of the country wholeheartedly and make due contributions to xx airport.

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Letter of apology to customers 17 xxx:

The article "Notice on xx being expelled for alleged job embezzlement and gang theft" published by our company on this website in xx, 20xx, is inconsistent with the facts in many places. The public security department is in the investigation stage, and whether Gong is suspected of committing a crime is still inconclusive. However, our company said on the website that xx used his position to steal, which is misleading to readers and will reduce Gong's social evaluation. Therefore, our company's behavior of writing and publishing this article has violated Gong's reputation right.

In order to eliminate the influence and restore the reputation, our company hereby apologizes to Gong and his readers.

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Letter of apology to customers 18 Dear customers,

Hello!

Recently, due to the abnormal noise of xx in the building, it has brought a lot of influence and inconvenience to you and your family. On behalf of team xx, we would like to express our deep apologies to you and your family!

Thank you sincerely for your close attention and strong support in the process of xx project from early construction to smooth delivery. As the representative of high-end quality real estate in xx city and even the whole country, the xx project embodies the intention and wisdom of our xx team, and brings together many owners and customers who advocate high-end quality life like you, for which we are deeply proud and responsible.

Looking at the architecture at home and abroad, reviewing the construction and debugging of xx project once again confirms the law that "architecture is always a defective art". Even if a lot of preparatory work is done and the design and construction are strictly controlled in the process, problems cannot be absolutely avoided. However, we promise that through careful investigation and prevention in advance, timely response and thoughtful service, all possible problems will be avoided in advance and the problems that have occurred will be solved quickly. We firmly believe that only by building and constantly improving high-quality real estate projects and providing meticulous and thoughtful property services can we live up to the choice and trust of you and other owners and customers and fundamentally strengthen the brand of xx Group.

At present, the problems you found have been thoroughly handled and solved. We are deeply sorry for the impact and inconvenience caused to you and your family. We sincerely hope that you can give us more understanding and continue to support our work, and jointly create the harmony between xx real estate and xx real estate family.

Together with happiness, promote and realize the continuous improvement of xx real estate brand value and xx property service reputation.

On the occasion of Mid-Autumn Festival and National Day, on behalf of team xx, we would like to extend our most sincere thanks and best wishes to you and your family. Thank you for your constant support and help. I wish you and your family a Mid-Autumn Festival reunion and a happy family!

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Letter of apology to customers 19 XXX:

The article "Notice on Gong Yan's Alleged Duty Embezzlement and Gang Theft" published by our company on this website on October/October 1 1 20xx, contains many inconsistencies with the facts. The public security department is in the investigation stage, and whether Gong is suspected of committing a crime is still inconclusive. However, our company said on the website that Gong used his position to steal, which is misleading to readers and will reduce Gong's social evaluation. So the content of this article is misleading to readers.

In order to eliminate the influence and restore the reputation, our company hereby apologizes to Gong and his readers.

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Letter of apology to customers 20 Dear Director X,

Hello!

First of all, thank you very much for your concern and support for our cooperation. We are very concerned about your "xx performance report" and are deeply shocked by all the actions of the salesman.

After investigation and verification of the incident, on behalf of all the staff of xxxxx Co., Ltd., I sincerely apologize for all the serious violations of discipline committed by salesman xx during his dispatch!

As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to the customers who have always trusted and supported xxx in some areas, and also caused irreparable great losses to the reputation and image of our company!

At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.

In view of xx's serious dishonesty, it damaged the reputation of our company and customers, lied about information, cancelled accounts with fake tickets, lied about false accounts, borrowed money from customers and accepted kickbacks, which caused serious reputation damage and brought extremely bad influence. For the normal and orderly development of business and good corporate image, our company has decided to make the following decisions on xx from now on: ......

At the same time, the company will compensate your company and yourself for the losses caused by xx during this period, including xx, xx, xx and other related expenses, which will be paid by Sun, the sales manager. Once again, I apologize for all the troubles caused by xx during this period!

I hope your company and Mr. Lin will continue to trust and support xx in the future. Let's work together to maintain the good image of the enterprise and develop friendly and cooperative relations!

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