Work requirements of Zhoushan City Approval Service Center

Go through a door and get it done, pay the required fee, and get it done on the promised date.

[Management System] The municipal examination and approval service center has two levels: branch management and service hall. The service hall window staff are under the dual leadership of the certificate application center and the original unit. The business is led by the original unit, and the daily work is managed by the certificate application center. His identity, personnel and salary remain unchanged. The management personnel of the certificate application center shall be assessed according to the cadre management authority, and the window staff shall be managed and assessed by the certificate application center. The assessment of windows will be calculated into the total score of the government's annual job target responsibility system assessment for window departments (units) based on a score of 4.

[Operation Mode] Six systems for both acceptance and processing plus parallel approval, that is, the direct processing system for immediate matters, the commitment processing system for general matters, the lead processing system for joint matters, and the system for reporting matters Guidance handling system, rejection handling system for control matters and special handling system for special matters. For matters that need to be handled by two or more departments, a main acceptance window is determined and parallel approval is implemented, that is, one department accepts, reports related, time-limited feedback, simultaneous approval, and timely completion.

[Operational procedures] In accordance with the requirements of entering a door, paying the prescribed fee, and completing the matter on the promised date, all matters entering the center will be processed from acceptance and processing to issuance of documents, certificates, and fees. Carry out systematic standardized management. Strictly implement the five-disclosure management of processing items, application materials, processing procedures, commitment time limits, charging standards, and six-piece management of immediate processing, general processing, joint processing, returned processing, replacement processing, and special processing. On the premise of not violating administrative regulations, urgent cases and special cases will be handled in a special and urgent manner; major projects and key projects will be handled quickly through "green channels"; special needs and special projects will be handled quickly. People in need are provided with convenient and special services such as appointment, door-to-door, on-site, and accompanying services; a "one review, one review" system is implemented for the approval and certification matters entering the center, except those that require expert argumentation or are indeed particularly important and require collective discussion and decision.

[Functional integration] Integration and centralized reform of administrative approval functions, that is, "two concentrations, two in place", which concentrates the approval matters of an administrative agency into one department, and the administrative approval department becomes organized and centralized to the center; The department's administrative approval projects have been implemented in the center, and the department's authorization of window staff is in place. The project, power, personnel, and official seal are truly brought to the window, so that the acceptance, review, survey, approval, charging, certificate making, sealing, and issuance of certificates are all completed independently at the window, "one window to the outside world."

[Project Agency] The agency center is for government investment projects, state-owned enterprise investment (technical transformation) projects, private enterprise investment (technical transformation) projects (excluding operating real estate projects) and other projects designated by the municipal government, providing full or partial approval agency services. Investment project approval agency services adhere to the principles of voluntary entrustment, free agency, full service, legality and efficiency. The chief agent for investment project approval shall be an outstanding reserve temporary training cadre sent by the Organization Department of the Municipal Party Committee.

[Departments] Currently, 41 municipal departments (units) have set up windows in the center, including development and reform, urban construction, land, oceans and fisheries, ports and shipping, highways, transportation, economy and trade, foreign trade, 29 municipalities including agriculture and forestry, water conservancy, environmental protection, quality supervision, safety supervision, fire protection, civil air defense, national taxation, local taxation (finance), industry and commerce, prices, health, culture and radio, meteorology, public security, justice, civil affairs, statistics, tourism, tobacco, etc. Departments (units) have set up separate windows, and 12 municipal departments with small workloads such as education, labor, national security, drug administration, family planning, folk religion, no management, salt affairs, sports, archives, science and technology, and food have entrusted comprehensive windows. Handled uniformly. Xincheng Housing Management has a separate window, and the corresponding windows of Xincheng Public Security, Industry and Commerce, Land and Resources and municipal departments work jointly. There is also an agency window (specialized in accepting investment project approval agency matters) and an Agricultural Bank of China charging window (invoice separation, financial account charging). There is also a business center, real estate appraisal, notary, tap water, electricity, gas, telecommunications, Cable TV and other service windows provide supporting services for applicants.

[Processing matters] After three rounds of "review and reform" and "four clean-ups" of administrative licensing, the number of administrative approval matters implemented at the municipal level was reduced from the original 1,110 items to 432 items and adjusted to 415 items in 2010. 41 A total of 685 administrative approval projects have been carried out by municipal departments and 4 new city departments, including 420 administrative licensing projects, 143 non-administrative licensing projects, 100 licensing work matters, and 22 filing matters. There are 416 administrative approval projects in 26 departments, which are authorized to be handled directly by the administrative approval office or by leaders in charge to the window for on-site approval, with a total commitment of 4,018 working days, 8,123 working days ahead of the statutory 12,141 working days. 46 administrative licensing items, 9 non-administrative licensing items, and 11 licensing work items from 12 municipal departments with low processing volume were processed through the comprehensive window. There are 79 certificate application windows in the 2 certificate application halls, with 135 window staff, including 108 municipal center window staff (excluding water, electricity, coal, appraisal, telecommunications, television, and Agricultural Bank of China).

[System Construction] Based on the actual construction and operation of the center, more than 50 rules and regulations have been formulated and revised, forming a relatively standardized, smooth and complete working mechanism, which can be roughly divided into six categories. The first category is the basic operating mechanism, which regulates the approval and certification business. The second category is the window quality service guarantee mechanism, which is based on improving public efficiency and style. The third category is personnel quality assurance mechanism. Provisions shall be made on the qualifications, appointment, term of office, remuneration, study and training of personnel entering the center. The fourth category is the window service performance appraisal mechanism. Incorporate window construction, personnel management, attendance and attendance, business skills, work efficiency, standardized services, mass evaluation, etc. into the assessment content, and implement rewards for the superior and punishment for the inferior. The fifth category is the clean government construction mechanism. Established in accordance with the requirements for establishing an anti-corruption, punishment and prevention system. The sixth category is the internal logistics and technical management system, which provides guarantee for the smooth daily operation of the center.

[Three-level linkage] All four counties (districts) have established certification centers. Their service purposes, work functions, organizational structure, staffing, operation mode, funding guarantee, etc. are basically the same as those of municipal centers. Larger towns (subdistricts) have also established "daily service centers" with standardized operations. Generally speaking, a three-level linkage has been formed with the city, county (district), and township (subdistrict) approval and certification (convenience service) centers as the platform. system.

[Network Construction] The center develops a "three-level linkage" online certificate application system and builds a virtual certificate application platform to provide information exchange, form download, approval inquiry and declaration, joint processing, management assessment, government affairs disclosure, etc. Functional services. This system supports applicants' online remote declaration and real-time communication, supports the heads of relevant departments to review the main aspects of administrative licensing online, supports multiple departments to implement online parallel approval, and supports management agencies to implement statistics and assessment management of window license applications. The system also has the function of interconnecting internal and external networks, and professional networks from 17 departments such as industry and commerce, foreign economic and trade, public security, and transportation have been connected to the window. Promote the "online declaration, online approval, and parallel document processing" model, use modern information technology means to promote innovation in government service concepts and methods, and carry out work related to online certificate application services. At present, the third phase of the upgrade project and the construction of the electronic monitoring system at this level have been completed. A series of rules and regulations such as network operation, maintenance, and management have also been gradually established, and have entered the track of institutionalized and regular operation;

[Electronic Supervision] The "three-level linkage" online processing system is connected with the electronic real-time supervision system of the Municipal Commission for Discipline Inspection (Supervision Bureau) to transmit approval and certification data to the supervision system in real time. At the same time, the electronic evaluation system and SMS sending are enabled. With the video (audio) monitoring system of the platform and hall, the Municipal Commission for Discipline Inspection (Supervision Bureau) basically realizes remote real-time supervision and inspection of the approval efficiency and work status of each unit. Utilize the business data generated by electronic supervision to conduct performance assessment on the approval status, and promote the openness, transparency, legal compliance, integrity and efficiency of the administrative approval behaviors of various departments.

[Central spirit] Unity and cooperation, pioneering and innovative, dedicated and dedicated, and dare to create first-class.

[Service Concept] Code of conduct, openness and transparency, integrity and affinity, high quality and efficiency.

[Service Purpose] Joint examination and approval, improvement of efficiency, economic service, and convenience for the masses.

[Professional ethics] Be diligent and pragmatic, fulfill your duties, serve the people, and administer in accordance with the law; be civilized and enthusiastic, hard-working, honest, and willing to serve as public servants.