How to report complaints in 58.com

If you want to complain about 58.com, you can contact customer service in the help center on the homepage and follow the steps to make a complaint.

Specific include:

1 First search for 58.com on the search page, find the official website and click to enter 58.com, then enter the account number and password to log in;

2 58 On the official website of the same city, click "Help Center" in the upper right corner of the page;

3. On the Help Center page, click the green button "Contact Customer Service" in the upper right corner. Customer service will respond to your complaint within one working day;

3 steps to make a complaint. First select the issue you want to complain about, select a category; describe your issue. Fill in the information number and describe the problem you want to complain about in 15-400 words. Then upload pictures. You can upload up to five pictures; how to receive customer service replies. In the in-site letter or mobile phone text message, enter the contact information you want to receive the customer service reply to your complaint, and click "Submit Question" when finished.

Complaint refers to the fact that the person whose rights and interests have been infringed has the right to assert his or her rights to the relevant state agency regarding the illegal and criminal facts of the organization involved in infringing upon his or her legitimate rights and interests. The complainant is the person whose rights and interests have been violated.

Consumer complaints refer to consumers purchasing, using goods or receiving services for daily consumption, and after having a consumer rights dispute with an operator, they request consumer rights protection organizations to mediate and request the protection of their rights and interests. Acts of legitimate interests.

Legal basis:

"Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 39 What happens between consumers and operators Disputes over consumer rights and interests can be resolved through the following channels:

(1) Negotiate and settle with the operator;

(2) Request mediation from a consumer association or other mediation organization established in accordance with the law ;

(3) Complain to the relevant administrative department;

(4) Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) File a lawsuit with the People's Court. Article 46 If a consumer complains to the relevant administrative department, the department shall handle it and inform the consumer within seven working days from the date of receipt of the complaint.