Can I refund the phone bill if I call customer service incorrectly?

there is no refund if the prepaid phone bill is incorrectly charged.

if the phone bill is wrongly charged, it is usually non-refundable, but it can be refunded if it is not charged by myself but by the service staff in the business hall. If you charge the wrong phone bill, you can call or send a text message to the wrong phone number to discuss letting the other party recharge the corresponding phone bill to your mobile phone number. However, if the other party refuses to return it, it is more difficult to return it.

1. mediation and negotiation between the two parties

after finding that the phone bill is wrongly charged, you must contact the other party in time, discuss with the other party and see if the other party is willing to return the phone bill.

if the other party doesn't reply or disagree, you must keep calm in this case and contact the customer service of the operator in time. After registration, the customer service will help communicate with the other party.

2. The operator handles the transfer of telephone charges funds

For some special cases, such as the amount of incorrect charges is too large, and the other party is unwilling to return it in the form of recharge, with the consent of the other party and the permission of the system, the telephone charges recharged by official website or the front desk of the business hall can be adjusted in real time, that is, the wrongly charged telephone charges can be transferred from the other party's account to the account designated by the recharger, but this situation is generally limited to users in the province, not users outside the province, and within a certain period of time.

3. The prosecution requires the other party to return

the money and telephone charges received by the other party by mistake, regardless of the amount, are regarded as unjust enrichment. If the two parties fail to negotiate, or fail to negotiate, the party who charged the wrong phone bill can sue the court for unjust enrichment to safeguard its legitimate rights and interests.

Although the beneficial users are legally obligated to return, in practice, it is very difficult to operate. Because usually this situation only knows the mobile phone number of the beneficiary user, it is impossible to know his personal information at all. In this case, the operator's customer service staff said that based on the protection of customer privacy, the personal identity of the beneficiary user cannot be revealed unless the public security organ is involved in the investigation. However, the police said that the law protects citizens' right to privacy, and even the police cannot obtain citizens' information at will. Because the identity of the beneficiary user cannot be obtained, lawyers cannot represent similar cases.

can I get a refund if the phone is charged incorrectly? It is more difficult to claim a refund when the phone charges are wrongly charged. On the one hand, the phone charges are wrongly charged by yourself, and on the other hand, the amount of the wrong phone charges is often not high, so it is more difficult to ask for a refund.

Legal basis: Article 12 of the Civil Code of the People's Republic of China

If the civil rights and interests are infringed, the infringed party has the right to request the infringer to bear the tort liability.

article 122 because others have no legal basis and obtained improper benefits, the person who has suffered losses has the right to request him to return the improper benefits.