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consumer protection

The mobile phone will exit the shutdown when surfing the Internet, which belongs to the abnormal shutdown of the host listed in the performance failure table of mobile phone products.

according to

Provisions on the responsibility for repairing, replacing and returning mobile phones

Article 11

Within 7 days from the date of sale, if the mobile phone host has a performance failure listed in Annex 3 "Performance Failure Table of Mobile Phone Products", consumers can choose to return, exchange or repair it. If the consumer requests replacement, the seller shall replace the mobile phone of the same model and specification for the consumer free of charge. If the consumer requests to return the goods, the seller shall be responsible for returning the goods for the consumer free of charge, and refund the purchase price at one time according to the invoice price.

So, you can ask for a refund with the shopping invoice.

If your mobile phone is suspected of counterfeiting Nokia brand, please follow.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 49. If a responsible business operator commits fraudulent acts in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be twice the price of the goods purchased by consumers or the cost of receiving services.

So I suggest you call 123 15 to complain to the consumer association. If there is a counterfeit, in addition to a full refund, you can also get compensation of twice the price of the mobile phone.