Beauty salon sales skills, speaking skills...

Beauty salon skills and sales skills

Speech skills: the tactics and art of speaking, using the most accurate and concise words to answer rejections and achieve sales as a marketing method.

1. I have no money?

I can understand how you feel, especially when it comes to money. I found that our basic maintenance and care costs less than the price of a pack of spare parts every day (10 yuan/day, which is 3650 yuan per year). Women Don't live for money, live for beauty. Money creates wealth, and more importantly, value. Otherwise, money is in the bank and people are in heaven.

2. I have no time and am very busy?

Great! I like working with busy people. They are often very capable, and of course they know how to use our time effectively. Sister, if you don’t pay attention to skin care now and focus on your career, you may spend more time on this in the future. In addition, an irregular life and excessive exercise will lead to dark and yellow skin, aging, and spots. If effective products are not used in time, it will lead to serious consequences of skin problems. A strong woman also needs to have a good body and good face. If you agree, I will help you arrange the time reasonably. By making an appointment, you can spend the least amount of time taking care of your skin, okay?

3. I use a "world-renowned brand" and I don't believe you?

Great, you are using a big international popular brand. I have also heard of this product. It is really good. This is the reason why I want to find you, because if a product is used for a long time Afterwards, the phenomenon of saturation will appear, just like when we eat regularly, sometimes we have to change the taste and adjust the diet structure, which may be more scientific and comprehensive. If we are used to eating from the mountains, we can switch to eating from the sea. Our Xianmanqili brand is the crystallization of the latest technology and the most advanced biochemical skin care products. You can give yourself a chance to try it, because there is a saying: What suits you is the best. of.

4. I won’t listen to you selling products?

Sister, I am not doing sales, I am teaching you skin care and beauty knowledge and correct care methods. I hope to guide you to a better way of life through communication and communication. In this sense, sister, I hope you will treat me as your personal beauty consultant rather than a general salesperson. My mobile phone is open 24 hours a day. What is my number? I hope I can help you with your beauty.

5. What about the product, I have never heard of it?

Sister, you are a very rigorous and rational person. What I say is of no use. You can only know it after personal experience. Facts speak louder than words. No one’s words count. Your skin speaks for itself. That's the last word. Look at this fashion magazine. My slim and beautiful brand has a history of more than 40 years in the world and is developing rapidly. It is sold to more than 80 countries around the world and has hundreds of millions of consumers. Bacon once said that existence is reasonable. Self-confidence, confident women are the most beautiful. I am super confident in our slender and beautiful products, and I believe they will definitely help you.

6. Open a card, but I can’t spare time for care every day?

We don’t ask you to come every day, just four times a month, and the time is up to you. After you apply for the card, you will have your own beautician. Her only job is to remind you to come to your beautician on time, to take care of your skin regularly and to explain the knowledge of skin care. If you don't come, she will have to call you. Here you go (the tone should be firm and not neutral). Besides, time is like the water in a sponge that will be filled if you squeeze it. No matter how busy you are, you can always spare some time. Beauty needs time to care for.

7. I didn’t bring any money today, let’s talk about it later, right?

It doesn’t matter if you bring money or not, I’m just telling you that today is our discount day, a nationwide promotion, and we will also give you a beauty card. Introducing products is just one of our jobs. I just give you some suggestions. Anyway, there is no such store after this village. Can you pay a deposit? Do you have a card? There is a bank nearby or we can come to your home. You can save money by having a discount today. Can you save XX money (help with accounting)? Can you earn so much interest in the bank? Anyway, you must know how to do beauty treatments, so you should take action. I know that this little money is nothing for people like you.

8. I have other products at home, should I wait until I use them?

Who doesn’t have a few sets of products at home nowadays, just like which woman doesn’t have a few sets of clothes. Besides, the products at home can be used at any time. Our products do not conflict with the products at your home. After the care in the beauty salon and then using home products, it can produce a synergistic effect, achieving the effect of 1+1 greater than 2, just like the combination of injections and medicine. Sister, I have another suggestion. I don’t know if your product has been opened. If it has been three months since it was opened and it has not been stored in the refrigerator, the active ingredients in it will be lost and bacteria will breed. Sister, if it is In that case, don't put bad things on your face.

9. I have tried a lot of them but to no avail?

Sister, you only used the product casually a few times and did not insist on taking care of it. This is unscientific and unreasonable. There is also a process of taking medicine to treat diseases. Only by uninterrupted can the medicine cure the disease. That treats the symptoms but not the root cause. This is a universal law and scientific common sense, and it cannot be changed by human will. Sister, only if you persist can you achieve results, and if you persist can you achieve miracles. If there is no effect, we will not be able to provide you with after-sales service. What do you think?

10. I have something to do today, so why not do it for free?

Sister, you can’t see the effect after just one treatment. Now it’s just the most common and basic care. The free care is just for nourishment. The foundation of your skin is very good, but you see that you still have some acne on your face. If you want to clear up facial defects, you must do several more treatments. Women need to love themselves and give themselves more, but they cannot give themselves free. In addition, sister, only by paying money can you become our real customer, and beauticians can be dedicated. They also rely on performance to make a living, which is quite difficult to do, don't you think?

11. I plan to buy clothes, but not cosmetics.

Sister, no matter how beautiful your clothes are, you can throw them away if they become dirty, old, or outdated, and you can replace anything that looks ugly. Your skin cannot be replaced in your lifetime. It is the closest thing to you. Even if your eyes are not good-looking, you can get double eyelid surgery. The skin cannot be replaced! Who doesn’t want skin to be firm, elastic, rosy, and youthful forever? Face and skin are our business cards, the best witness of youthful vitality, and a woman’s greatest asset. We should invest to maximize our own value. This is the best investment.

12. I want to discuss this with my husband.

Sister, beauty is a woman’s business, drinking beer and watching football is a man’s business. Women should maintain a sense of mystery. Women have no mystery. There is no novelty when you are attracted to a man. If your husband understands everything, it will cause visual fatigue and lack of aesthetics. If one day, you make yourself beautiful and give your husband a new image and a surprise, such a woman is the most intelligent. You said you would discuss it with your husband, which also shows that you and your husband respect each other very much. He has a high status in your heart, and I think he will definitely support you.

13. I am a laid-off female worker: Through beauty and light makeup, I tell others that although people are laid off, their hearts are not laid off. We are calm and calm, face life positively, and can quickly find new jobs and new positions. , rejuvenate your career with a second spring! Sister, people must live in a spirit!

14. You said it very well, but I still need to think about it?

Sister, it seems that you still agree with our skin care plan for you, so it is normal to consider it. But thinking must have a result. Many opportunities slip away because of too much thinking. The same is true in life. The only correct way is to think while doing it. This is definitely an opportunity, only for today, don’t miss it, sometimes we women still need a little courage to consume. But women believe more in feelings, and only by finding the right feeling can they find their own direction. Just feel free to leave this face to us! If you give me trust, I will give you beauty in return.

15. Beauty treatments are all a lie, just to make people pay for them?

I don’t know if you have ever done beautification, nor do you know your understanding of beauty. Beauty is a kind of beautification, and beauty is a taste of life. Sister, why do you need to put on makeup? Makeup is a social etiquette and a form of respect for colleagues and friends. Similarly, you may be guided by what the newspapers and media say, but you need to know that these news outlets like to exaggerate the truth, and sometimes even fabricate things out of thin air.

Such as the Beijing paper bun incident. When watching the news, you must have your own opinions and don't be swayed by others. The simplest thing is, which Hong Kong celebrities don't have beauty? Many of them have published books, and the beauty king's book is the best-selling in the country. Sister, just like you need to eat when you are hungry, your car needs maintenance, and your skin also needs nutrition and food. If it is really a scam, it is not the biggest scam in China. There are tens of millions of women doing beauty treatments.

16. I am too old to do this.

Sister, you are so young and have so much energy. Never call you old when you meet others in the future. Isn't there an advertisement that says that with a sixty-year-old age and a thirty-year-old heart, as long as the mind is young, everyone will always be young. Beauty knows no bounds, regardless of age. Besides, you have been worrying about your children all your life. You didn't have the conditions before, but now you just make up for it. We choose just the anti-aging products and programs for you to make you look younger.

17. What should I do if a customer asks for a discount?

Our prices are unified across the country, and the company operates as a chess game across the country. This is a business rule. Good products will never be discounted. If the price is discounted, our services will also be discounted. You will definitely not accept it, right? Professionalism is the last word, and results are strong guarantees. Sister, it’s the same as not discounting medical treatment. There are also many discounts, and you know the result even if I don’t tell you. Our brand and products are inherently high-end and impeccable in terms of professionalism and reputation. Discounting means lack of confidence.

18. I am working in another beauty salon. Do I have other cards?

Sister, beauty treatment is a kind of enjoyment, a kind of relaxation, and a kind of pursuit. It is not like eating fast food. It is okay to eat, but you also have to pay attention to taste and quality, don’t you think? Besides, beauty also needs to be upgraded. We can try new projects and new products. If you feel that other places are not satisfactory, I hope you can give us a chance. Maybe we are the right beauty salon for you, give it a try, because we know that competition can make us progress, and comparison can make customers benefit, so sister , please tell us our shortcomings and tell others our advantages.

19. When the beautician talks about the product, the customer becomes silent and pretends to sleep.

For example: Are you feeling uncomfortable there? You are tired. I will give you a massage and tap on your back.

Sister, let’s be honest, if you are really laid off, you need more beauty treatments, because the external beauty conveys the inner spirit. For example: Are you sleepy? This is a signal of physical crisis, there is something wrong with your appearance, and your life may not be as you wish.

For example: Question: Occupation? A good teacher is a teacher. If you are a stay-at-home wife, ask her how she found such a good husband.

20. What is the difference between professional line products and daily chemical line products?

One kind of medicine cannot cure all diseases. Daily chemical products are not targeted. Just like what is said in the advertisement, "One bottle for dad, one for me, and one for my wife." In order to ensure Most people can use it, but the products in the daily chemical line lack special efficacy and care effects. People's skin conditions vary greatly. The same person's skin will be different at different periods and physical conditions. Professional line products can be more "tailor-made". Professional line care truly adapts to each person, and personalized results are the most important.

21. Have you ever heard that every beautician says that their products are good?

Would it be weird if a beautician said that his product is not good? Beauticians all say that their products are a reflection of confidence. The key question is, should a beautician know how to be a good beautician, what kind of people are good for him, and what projects are good for him? Just saying good things is useless. Just like doctors, they need to know pharmacology and pathology. For beauticians, they need to know that the product ingredients and efficacy are suitable for the population. They also need to know the customer's skin condition and the causes of the problems. In this sense, Good products do not mean good results. Good products must also be professional and professional.

22. Am I allergic to any product?

Sister, have you ever had skin resurfacing experience? Everyone needs to be honest and rigorous in the face of science. Our products have passed clinical allergy and irritation tests, do not contain any fragrance, and will not cause pimples, redness or swelling. Fragrances are the most common ingredients that cause allergic reactions. Of course, I cannot guarantee that you will never be allergic to these products, but some people are even allergic to milk. Second, you can try it on local skin to see if it is suitable. Do not use this product if any reaction occurs.

The process is as unexciting as possible. Third, we have emergency preparedness plans to minimize the risk if encounters occur (with a sense of luck).

23. Although the card is half done, I am not satisfied. Do I want to return it?

Sister, when we opened the card, there was no promise to return the card. The card is also a contract, a contract. You have to protect your rights and interests. If customers come to cancel their cards, we will ask you for living expenses. I don't know why you are dissatisfied, but I think it is difficult to agree to refund the card. If our employees have problems, we should criticize and educate. If you are sincere, we can sit down and talk, and we will improve our work and satisfy you as much as possible. But we don’t know the extent of your dissatisfaction. Similarly, our customers have some harsh conditions, and we have no way to meet them.

24. Maintenance is too troublesome? Too time consuming?

Everything has laws and we cannot violate them. Our care process is designed according to the physiological structure of the skin. In this regard, we cannot simply take care of it. If you want to take care of your skin, you must know how to be beautiful. It is built with time and money, and beauty requires a price. Women can do anything in a hurry, but they cannot rush for beauty. Give yourself a calm mood and quietly enjoy the highest essence of beauty. This is a truly tasteful woman.

25. Your beautician’s own skin is not good, but you still want to do beautification with me?

One answer: Our skin was not as good as it is now.

Two answers: Alas, our lives are miserable. The workload is so heavy, from morning to night, that the biological clock is disturbed. We also help you detoxify and discharge the toxins into yourself. We pay for your beauty. , as long as you are satisfied, we think it’s worth it. Unlike you who have status, status, money, and a comfortable life, we really envy you privately. And sister, if you use such good products, we can’t use them, so how can we compare with you?

26. Your products are not very good, they seem to be fake and inferior to others

Sister: You can tell what kind of person you are at first glance,

Sister: You can tell from the first glance that you are a knowledgeable person

Sister: You can tell from the first glance that you are a humorous person

Sister, you can tell from the first glance that you are a person with good taste

Sister, you look like you are a person who understands beauty at first sight

Sister, you look like you are a very kind and caring person...

27. Magazine ovary care scam Human, you still promote it?

Sister, there are no fixed standards and answers to many things in magazines and newspapers, and there is no scientific conclusion yet. Just like today it is said that it is better to use washing powder for washing, and tomorrow it is said that it is better to use soap for washing. It used to be that it was better to exercise in the morning, but now it is said that it is better to exercise in the afternoon. We don’t know which one to listen to. There are many things in the newspaper that are contradictory. Like KFC, Estee Lauder originally said it was so scary, but now they still eat the same food and apply it the same way? . Sister, health care and treatment are two different fields. How did Anita Mui and Chen Xiaoxu die? Don’t you guys know how to do physical examinations? Many diseases can only be diagnosed in the hospital at an advanced stage. The absence of disease does not mean that everything is fine. Usually something will happen. In addition, essential oils are Western traditional Chinese medicine, and our Chinese doctors do not understand the magic of essential oils. In fact, we have many cases with good results. Sister, sometimes Western things are better than domestic ones. Really, just like this milk powder incident, there were no problems with foreign products.