What should I do if there is a bad review of takeaway? How should I reply to bad reviews?

Why don't you reply to the bad review like this:

1, timely reply, sincere attitude.

It is common for restaurants to enter the takeaway platform and receive bad reviews. Bosses must not turn a blind eye, but should reply and give feedback in time so that customers can feel our sincerity. Be sincere when you reply. Bosses can think from the customer's point of view. Don't rush to explain and propose solutions, but first express your apologies and appease the customers' emotions. We can simply repeat the customer's problems, express our deep sympathy and remorse, and then give substantive solutions.

2. Give a solution and promise to improve.

For the bad reviews caused by objective reasons, we must explain the reasons to customers after apologizing, and give improvement measures and compensation plans. Only in this way can customers truly feel our apologies, feel that our restaurant will change if it is wrong, be reliable if it goes wrong, and may continue to buy. For example, the soup leaked during the soup delivery. After we apologize, we should assure our customers that we must be careful next time, pack the boxes well and remind the delivery staff to transport them carefully.

Evaluate and modify functions:

At present, within 24 hours after the first evaluation of Meituan client, the customer has the right to modify the evaluation 1 time, so it is necessary to guide the customer to modify the evaluation during this period. In the choice of communication tools, telephone, WeChat and SMS replace the way of contacting customers to improve the success rate of revision. There are hundreds of kinds of bad reviews, and each customer's needs and ideas are different. Dealing with bad reviews cannot be done overnight. Instead of wasting time on these troubles, it is better to leave it to us and let time be wasted on beautiful things.