Can Luohe Mayor's Hotline Solve the Problem?

Luohe mayor's hotline can solve most problems.

Since the integration of the city's government service hotline, the mayor's hotline 12345 has received a total of 67,305 calls, transferred more than 22,000 cases, made more than 600 reminders, and supervised on-site 160. After the integration, the hotline platform implemented a 7×24-hour duty system, and the average number of calls received per day increased from more than 200 to more than 700. The operation of the new platform has been greatly improved in terms of incoming calls, transfer, supervision, return visits and quality inspection. The hotline connection rate of the integration unit is over 98%, the completion rate on time is over 96%, and the comprehensive satisfaction of the masses is over 98%.

It is understood that Luohe City has also established 12345 mayor's hotline, mayor's mailbox, online public opinion trends, SMS, WeChat, Weibo, mobile APP and other acceptance channels. So as to realize data sharing among platforms. The city will also comprehensively use the big data analysis function to sort out and analyze all kinds of data of the mayor's hotline in time to provide decision-making basis for departments at all levels, and build the integrated and upgraded "12345" into a comprehensive service platform integrating consultation and help, suggestion and problem solving.

Call 12345, that is, the "non-emergency rescue service system", which is used to help the claim adjuster solve the difficulties and problems encountered in life and production. It is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinion.

Job responsibilities include:

1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.

2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies.

3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life.

12345 working principle

1, the mayor's public telephone work is guided by Theory of Three Represents theory, with serving the people wholeheartedly as the fundamental purpose, caring for and serving the masses as the basic concept, insisting on doing practical things for the masses as the starting point and the end result of the work, and taking the satisfaction of the masses as the standard for measuring the work.

2, the mayor's public telephone work adhere to the principle of seeking truth from facts, according to the rules. All kinds of problems reflected by the masses, in line with the provisions of the policy, should be dealt with in a timely manner and resolved as soon as possible; Do not meet the policy requirements, to convince and explain the truth.