Can JD.COM Customer Service specify the work number?

No, because customer service in JD.COM is randomly assigned. To consult customer service in JD.COM, you need to call customer service and enter the queuing interface. After it's your turn to queue up, the customer service in JD.COM will automatically send you a message, and then you can consult.

If you want to find human customer service in JD.COM, you can contact online customer service directly or call the hotline of the platform, so you can also contact human customer service. Of course, you can also consider leaving a message, but this method will be slower. You can communicate with customer service according to the situation.

About JD.COM Customer Service Hotline:

JD.COM Mall Customer Service Hotline: 400-606-5500.

Personal business of Jingdong Finance: 95 1 18. ?

Jingdong financial enterprise hotline: 400-088-88 16. ?

Consumer rights hotline: 400-606-7733. ?

Enterprise procurement line: 400-026-0000.

JD.COM Customer Service and After-sales Service Department:

JD.COM telephone customer service and after-sales service functions will use your account information and order information. In order to ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity. When you need our customer service and after-sales service related to your order information, we will inquire about your order information.

When you communicate with our customer service staff, for example, when you ask us to change the shipping address, contact person or contact number, you may provide other information than the above information.

If you have obtained or purchased freight insurance, you can apply for compensation from the freight insurance service provider when returning the goods. In order to realize insurance and claim settlement, we will collect or inquire about the warranty period, courier company, courier number, return address and delivery time of the goods you purchased.