What is the treatment of mobile four-star customers?

Mobile four-star users enjoy 60 yuan slow stop service, free card replacement, emergency boot, 10086 priority access, quick complaint handling, priority refund handling, cross-regional service, international roaming free of pre-storage and other services. The main factors that affect your star rating are the number of years online, average monthly consumption, overdue downtime within half a year, brand and so on.

China Mobile's provincial companies will successively give credit ratings to real-name registered customers who have been online for more than 1 year, and customers who have reached 1-5 stars can enjoy credit services. The higher the star rating, the richer the credit services you can enjoy.

Star customers enjoy the following star services:

1, credit line

Customers who pay one or more stars in advance can edit the short message "KTTZ" and send it to 10086 to apply for opening. If the application is successful, you will enjoy the overdraft service of small phone bills within 6 months from the next day.

2. One more day of communication guarantee service

Customers with more than one star (including one star) can delay communication service for one day after arrears. During this period, customers can normally answer the phone and receive short messages (excluding active communication behaviors such as dialing out the phone, sending short messages and surfing the Internet), and at the same time, they will receive dunning short messages in time.

3, holidays do not stop.

According to the specific arrangements made by the General Office of the State Council on the dates of the seven holidays, namely, New Year's Day, Spring Festival, Tomb-Sweeping Day, Labor Day, Dragon Boat Festival, Mid-Autumn Festival and National Day, we provide non-stop service on holidays (without interrupting the short message of arrears). Customers above Samsung (including Samsung) can edit the short message "KTJJRMTJ" and send it to 1086 to apply for opening.

4. handle international business easily

Customers with more than one star (including one star) can log on to sh. 10086.cn online business hall-business handling-international, Hong Kong, Macao and Taiwan long-distance and short-term international, Hong Kong, Macao and Taiwan roaming, or log on to Shanghai mobile client-business handling-basic functions-international long-distance and short-term international, Hong Kong, Macao and Taiwan roaming, and directly handle short-term international roaming and international long-distance business.