How to inquire about Binzhou individual endowment insurance?

Binzhou individual endowment insurance can be inquired by calling 12333.

From April 29th, 20 19 in Binzhou, the insured workers and urban and rural residents in the whole city can call 12333 "Do not go out or surf the Internet" to handle the card replacement business, and the original 60 working days will be shortened to 3 working days. Establish the service mode of "12333 telephone acceptance+bank instant card making +EMS express delivery", and "never meet each other" in the whole process from application, review, card making to mailing, and send SMS reminders in the business acceptance and card issuing links to realize transparent service throughout.

In 2003, the former Ministry of Labor and Social Security applied to open the national telephone consultation service number "12333", and then issued the Notice on Developing the Telephone Consultation Service of Labor and Social Security (Letter No.84 from the Ministry of Labor and Social Security [2003]) and the Guiding Opinions on the Construction of the Telephone Consultation Service System of Labor and Social Security (Letter of Labor and Social Security [2004]/KLOC)

After the establishment of Ministry of Human Resources and Social Security, the Notice on Continuing to Use the National Public Service Numbers 12370 and 12333 (No.35 [2009] of the People's Social Information Letter) was issued, and it was made clear that 12333 was used to provide human resources and social security services to the society. 12370.

Extended data:

Binzhou 12333 business system has added three intelligent voice services and 1 voice evaluation functions, which not only improves the call connection rate, but also improves the consulting service experience. The message reply function is added, so that the operator can take the initiative to pay a return visit according to the voice message and provide consulting services. Added intelligent voice reply function. The caller asks questions on the phone, and the intelligent voice robot recognizes keywords and automatically answers them according to the knowledge base.

Added the function of repeated telephone call back. When there are many calls, people will wait in line and can't get in. For many missed calls, the system will automatically record and generate a form, and the operator will take the initiative to reply to the caller according to the form without missing every call. Increase the satisfaction evaluation function, set up a special supervision seat, extract and analyze the telephone recordings assessed as "unsatisfactory" in the system every day, find out the reasons and establish a return visit mechanism to continuously improve the service quality and optimize the service output capacity.

Analysis of telephone consultation service of Binzhou Human Resources and Social Security Bureau-12333

Baidu Encyclopedia-12333