What should I do after the sales?

How to follow up telemarketing? The group of telemarketing is very large. Even if there are many people engaged in this position, many people will find that it is obviously a company, the same position and the same entry time, but the income of two people is different. In fact, it may be that you didn't do a good job here. So what about the follow-up of electricity sales?

How to do a good job in the follow-up of 1 First, before the follow-up.

Before you follow up, you should be prepared from the first call. For example, at that time, customers were very interested in products, but for various reasons, they had to hang up at that time. At this time, you can make an agreement with the customer on how often to call the customer, so as to avoid other things that will affect the customer next time and cause the customer to lose.

Adjust your state of mind before making a phone call, and review what you want to link to last time, and how to communicate with customers this time, and if there is any problem with the communication method.

Second, follow-up.

Although it is not the first time to call, it still needs a good start. Moreover, because we also need to know the general information of customers through previous calls, we need to set targeted words according to this information in the conversation, such as addressing customers according to their age, position, name and other information.

Third, follow-up

There are three situations here, success, failure and uncertainty. Sales success is only the beginning of sales, so we should start to maintain the relationship with customers. You can't guarantee whether customers will need products in the future, or whether there are potential customers waiting for you to develop them.

Why there are still failures and uncertainties. Failure means that customers have no demand for products at all. You can leave a good impression on customers and contact information without disturbing them. To be sure, it has not been sold successfully, but the customer is interested in the product, so you can start preparing for the next follow-up.

How to follow up the telemarketing? The secret of doing the second follow-up is naturally to "leave a tail" when making the first call.

For example, when you call for the first time, the potential customer says, "I need to think about it …" and so on.

Don't hang up immediately, and don't rush, but you have to-strive for the next date!

That is, "leave a tail" to connect the next conversation.

This is the most critical task of the first telemarketing.

But many salespeople don't understand this at all.

Imagine, would you buy something with a complete stranger just by a phone call?

Obviously, 99% of the time, no!

Therefore, the main task of the first call should not be to sell things directly, but to strive for the next appointment.

For example, on the first phone call, when the other party says it needs to be considered, you can ask again according to the other party's meaning: What aspects need to be considered in detail?

Who do you need to discuss (which level of leadership or which department staff)?

How long will it take to consider/discuss?

When is a good time to call again next time? (This is the agreement! Emphasize that you will answer the other person's concerns at that time.

When making an appointment with the other party, it is best to give a multiple-choice question, such as "Next Monday afternoon or next Tuesday morning, which time is more convenient for you to answer the phone?" "

Of course, if you think the other person really needs your things, it will be better to finalize the time of the next interview directly.

Then the second time you call, according to the agreement with the other party last time, explain that you are calling at this time. Repeat what you said last time. (Because people probably don't remember you) Please answer the questions mentioned by the other person in the last conversation in detail, or express your interest. (For the other party, this is also the value of this call. )

Track and confirm what the other party promised last time. It is very likely that the other party has done nothing. Of course, it is expected, so the following arrangements will be made. )

Repeat five things from the first call. Because the other party has not kept the final promise, there will be a feeling of debt. So this time, I will take it seriously and remember you. After a few phone calls like this, you two became real "acquaintances".

Then naturally enter the signing stage.

If the contract amount is relatively large, it is best to arrange a visit and sign the contract face to face.

If the contract amount is relatively small, you can also sign the contract directly by mail or fax.

After the transaction is completed, we will find another opportunity to visit and continue to talk about bigger contracts.

How to follow up telemarketing? The steps of following up with customers are generally divided into three steps: preparation before follow-up, treatment during follow-up and closed loop after follow-up.

1. You can adjust your work status before the follow-up, and look back at the problems left last time and the prepared solutions to see if there are any loopholes and make them up in time.

2. In the follow-up, you first need to use your affinity to speak, so that the atmosphere in communication can be relaxed and less embarrassing. For example, customers can be called by different names according to their industry, age and position. Sometimes words like Zhang Dage and Li Jie can narrow the distance between them. Of course, communication still needs to solve the problems left over from the last time, and we also need to find new problems raised by customers in this communication, and we need to have the awareness of foreseeing and preventing problems.

3. There are generally two kinds of subsequent outcomes.

1 is to achieve * * * knowledge,

2 fail to meet customer expectations. It is easy to solve this problem by reaching a consensus. Just talk about cooperation according to the agreed time, period and amount. When the customer's expectations are not met, we should also check the customer's needs, what are the expectations, and whether we can meet the customer's needs ourselves to prepare for the next follow-up.

Customer satisfaction is the best lubricant in customer follow-up process. According to data analysis, the trading cycle of customers is one week, one month, three months, six months, one year or even longer. We will find that the customer's closing time is often the shorter the time with you, the greater the chance of closing, the longer the delay, and the failure is not far away. During this period, what we need to do is to have more contact, influence and care about our customers, whether by phone, WeChat, SMS or friends circle.

The point is to make customers remember you and know what you do. Making excuses to follow up is also a skill we often use. Some salespeople have made an appointment with customers to contact them next Wednesday, and then they can only wait until next Wednesday. Some even forget that they may be "dead" when they contact again next Wednesday.

In fact, we have done a lot in the early stage. We can find the front desk of his company to ask about his company's needs, or we may have a preliminary understanding like other colleagues.

Of course, in the process of customer follow-up, a long and happy process may consume a lot of energy, but through your own efforts, you finally reach a deal with the customer, and your sense of accomplishment is far higher than that commission.