How to report bank card fraud

Step 1: The first thing to do after realizing that you have been cheated is to call the customer service number of the bank card immediately (you can also enter the wrong password at the ATM of the bank to lock the bank card), and then enter the wrong password for 3-5 consecutive times to temporarily freeze the card.

Step 2: "This is a temporary freezing method, which generally lasts until 0: 00 the next day." Chen Naifei said that the police advised the victim to operate it every few hours to ensure that the suspect's card was always frozen. Considering that Xiao Zou can't always stay in front of the ATM, the police locked the card by calling the customer service phone of the bank card.

The third step: call the police immediately, because the purchase is in kind. If it has not been issued or is being transferred, the police will intervene through relevant legal documents and coordinate with JD.COM or relevant banks to recover the transferred funds.

Extended data:

Bank of Communications teaches you how to use bank cards correctly to prevent fraud.

1, the password setting should not be too simple.

Password setting is the first level of card security. Bank of Communications reminds cardholders not to use simple numbers to set passwords or use numbers related to personal information such as date of birth, telephone number, ID number, home address number and postal code as passwords to prevent them from being deciphered by criminals. In addition, don't store your password in your mobile phone, let alone write it on the back of your bank card.

Make sure only you know the password. Beware of criminals posing as bank and public security organ staff to defraud passwords.

2. Don't leave your sight when spending by credit card.

When going out to eat and shop, many people like to pay by bank card. In this regard, the Bank of Communications reminds cardholders not to let the bank card leave their sight when swiping the card, and pay attention to the number of times the cashier swipes the card.

When entering the password, you should use your body to block the operation gestures as much as possible to prevent criminals from peeping; When you get the purchase order and card returned by the cashier, please carefully check whether the card number, transaction date and transaction amount on the purchase order are correct and whether the card is really your own card.

Pay attention to the people around you when operating ATM.

Bank of Communications reminds cardholders to pay attention to people around them when operating ATM. In addition, when entering the password, you should use your body to block the operation gesture as quickly as possible to prevent the criminals from peeping.

If the ATM machine fails to swallow the card or does not spit out the money, don't leave easily. You can call the bank card customer service hotline for help in the same place. Before you leave the ATM, you should also take away the bank card and banknotes, and make sure that the bank card taken out is really my bank card.

4. It is not easy to reveal the account number and password when logging in to online banking.

Bank of Communications advises cardholders to enter the address of the bank's website directly in the browser to enter the website page, and add the address to the favorites to facilitate the next use. Don't visit online banking websites through links from other websites. If you find a fake bank website, you should report it to the bank immediately.

Don't disclose your account number and password information to anyone, and don't believe any behavior of asking for your account number and password by email, text message, phone call, etc. If you provide your account number and password to an unknown person or the cardholder of the website, you should immediately change your password through online banking or call the customer service hotline to reset your password.

In addition, try not to use online banking in public places (such as Internet cafes). When you finish the online banking business or leave halfway, you should exit the online banking page in time.

5. Pay attention to protecting personal privacy when shopping online.

With the increasing number of online shoppers, there are more and more payment disputes caused by shopping. Bank of Communications reminds cardholders that when shopping on the website, if it is the first transaction, it is recommended to confirm the fixed phone number (not the mobile phone number) and mailing address (not just the email address) of the merchant to verify the authenticity of the merchant.

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