Can I shut down my mobile phone if I am in arrears?

According to the information you provided, it is not possible to apply for outage and account protection if your mobile phone is in arrears. It is recommended that you pay off the arrears before proceeding.

You can apply for shutdown and account protection through the following channels, and the application will take effect immediately:

1 Log in to the online business hall/02DAa Home page and click "Business Processing" > Other Businesses > Shutdown and Account Resumption , select "Stop the machine, keep the number, and resume the machine";

2 After logging in to the mobile business hall client, click "Service" > "Processing" > "Other business processing" > "Stop the machine, preserve the number, and resume the machine". Select "Stop to protect your account", click the confirmation button, and enter the SMS verification code sent.

Warm reminder: Because some provinces do not support online processing of shutdown services, if the above method cannot be used, please call the local 10010 hotline (with the service password) or go to the local business hall (bring valid documents) to handle it. Or contact local customer service for specific processing channels.

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