1001001260 is a short message from Unicom?

1001001260 is not a short message from Unicom; China Unicom's external unified customer service hotline number is10010;

Through the "100 10" and "1001"hotlines, you can get multi-faceted customer service, and "100 18" can also serve Unicom Club. In order to solve all kinds of problems and difficulties encountered by users in the process of using China Unicom services and meet the diversity of users;

The business process has set up a 100 10 free customer service hotline all over the country, as well as a1001phone bill recharge hotline and a 100 18 customer club service hotline. Through the "100 10" and "1001"hotlines, users can get multi-faceted customer service, and "100 18" can also serve China Unicom.

Extended data:

The call center 100 10 and1001service hotline provide 24-hour free service, which is the link between Unicom users and Unicom.

At the same time, the customer service representative will provide users with the first question responsibility system, and ensure that users' questions are answered within the agreed time limit through closed-loop and standardized processing procedures, thus realizing Unicom's service commitment to users. China Unicom has also established a fast service channel for VIP customers and big customers, and selected excellent customer service representatives with rich experience and excellent skills as VIP service professionals to provide more efficient and high-quality services.

At the same time, Zhengzhou Unicom also organized the on-site listening work of the hotline of the business management department, requiring the business management department to listen to the channel at least once a week for 100 10 for half a day. Through "listening", we can optimize the process and formulate norms, so as to find a problem, solve a class of problems, sort out a process, formulate a set of norms and improve a system.