Refuse postal express delivery, put the returned logistics at the collection point, and what should the seller do if he refuses to pick it up?

In this case, the postal service should be complained, because the merchants will not pick up the goods at the collection point.

You should also find out whether the postal courier has obtained the consent of the merchants and put it at the collection point. If the merchant's phone is not answered, check the merchant's address details. If there is no problem, the problem lies with the postal courier. It doesn't matter if you can't contact the courier, just call the general postal number to open and collect. As long as there is a single number, you can find the courier who delivers the goods. Then let the post take it away and send it to the merchant for you.

When Taobao applies for a return, if the seller receives the goods and does not confirm the receipt, he can wait directly. After submitting the return information, the seller will have 10 days to confirm. If the seller fails to handle it within the time limit, the system will automatically refund the buyer. Pay attention when returning goods. You need to return the goods within 7 days after the return agreement is reached. If you fail to return the goods after the deadline, the refund will be closed.

Freight disputes in transactions shall be handled in accordance with the principle of "whoever is at fault shall bear it", unless the buyer and the seller reach an agreement through consultation. If there is an unclear agreement in the transaction, Taobao cannot determine who is responsible and the transaction will be refunded. The delivery freight shall be borne by the seller and the return freight shall be borne by the buyer.

First, the normal return refund process:

After the success of online shopping, the average buyer is dissatisfied with the product and doesn't want it. The refund process is as follows:

1. Apply for a refund online.

2. The seller needs to click "Agree to return the goods for refund" online.

3. Get the correct return address and send it back to the courier.

4. Upload the returned courier number online and wait for the seller to confirm the refund.

In this process, the seller can click to confirm the receipt, or not, because the seller agrees to refund. After the buyer uploads the courier number, the seller will automatically reach the buyer's account within the specified time without clicking to refuse the refund.

Second, the seller does not agree with the online return operation.

After receiving the goods, the buyer will communicate with the seller in advance for a refund; The seller's customer service agrees online, and then the buyer applies for the refund and return operation online, or fails to click the online refund and return operation.

1. After the seller verbally agreed to return the goods for refund, but did not click the return button online, the buyer got the correct return address and paid the postage to send it back.

2. The seller didn't apply for a refund online, but just got the seller's regular return address and sent the product back.

Remember at this time: Be sure to ask the seller to confirm the receipt refund online, or directly transfer the money to his account, and pay attention to the fact that the order cannot exceed 15 days, otherwise you can't apply for after-sales treatment.

Third, the buyer did not communicate with the seller and returned the goods by himself.

At this time, there will be two phenomena:

1. Buyers can directly apply for refund and return online, and directly check the return address in the comments. At this time, the address may be right or wrong; Because the seller's regular return address can be set in advance, if the seller's customer service is busy and does not check the return address in time, click the return operation.

If the seller does not receive the uploaded courier number, the seller can refuse the refund at this time; At the same time, the buyer needs to transfer the product back and send it again. At this time, the courier fee still needs to be paid by the buyer.

2. The buyer only looks at the seller's delivery address, does not apply for a refund online, and has no communication with the seller. At this time, the loss is the buyer himself, because there is no communication in advance, and all the responsibilities may be borne by the buyer. Buyers are advised to communicate in advance before returning the goods for refund.

When the buyer is ready to return the goods for refund, he should communicate with the seller in advance before returning the goods for refund. Remember: If the seller doesn't click to agree to return the goods and refund in the first step, it is necessary to remind the seller; If you still don't click the operation after reminding the seller, you can complain or report.

Precautions:

1. Communicate with the seller in advance and explain the reason for the refund.

2. There is no reason to return or refund within seven days.