What should I do if I can't find the data during the trip?

The reasons why the travel card can't find travel data and the solutions are as follows:

1, SMS mode

In case of unstable service such as network error when using the web travel card, WeChat applet or APP, send a short message CXMYD to the operator (Telecom10001Mobile 10086/ Unicom 100 10) for inquiry.

2. Telephone consultation

I can't open the webpage, I can't receive the verification code or there is something wrong with the itinerary query. You can also call the operator's customer service hotline: 10000 (telecom), 10086 (mobile),100/0 (Unicom).

3. Check the use of mobile phones.

The "travel card" analyzes the signaling data and bill data of the mobile phone, so the premise of having travel data is that the user generates these signaling and bill data in the process of using the mobile phone. In this case, you can try to make a few more calls, or turn off the Wi-Fi connection and use 4G traffic, and you can find the data the next day without any problems.

Matters needing attention

In order to avoid the location deviation caused by the coverage of base stations in surrounding cities, the travel card is set to meet the judgment condition of staying for 4 hours, and there are also some tips when calling: in one day, the time span between the earliest call record and the latest call record needs to exceed 4 hours (for example, once at 7: 00 am and once at noon 12) to meet the requirements and display the travel. The same is true with traffic.