What if Pinduoduo's refund is rejected?

First of all, we must negotiate with the merchants about the refund, and send the reasons and screenshots of our refund to the merchants. Of course, if we damage the goods ourselves, the merchants will definitely not be willing to refund. If it is the product itself, that is our right. Click "Contact Merchant" in the shopping interface.

What should I do if I want to apply for a refund after buying goods in a store in Pinduoduo? What are the specific solutions? I'll introduce you to the seller right away.

1. First of all, we must negotiate with the merchants about the refund, and send the reasons and screenshots of our refund to the merchants. Of course, if we damage the goods ourselves, the merchants will definitely not be willing to refund. If it is the product itself, that is our right. Click "Contact Merchant" in the shopping interface.

2. If the merchant still doesn't agree to refund after negotiation, we can feedback the problem to the customer service, provided that sufficient evidence is prepared. After opening Pinduoduo, click "Personal Center" in the lower right corner.

3. Our solution is to contact customer service, so find the option of "Contact customer service" in the personal center interface and click to open the customer service interface.

4. After entering the customer service interface, you will see some common questions in the interface, find the option of "I want to return a refund" and click.

5. After clicking, the choice of goods will appear below. This is the product we need to refund. Click "Send Order Information".

6. Next, the system will send this to the customer service, so that the customer service can ask us what problems we have encountered, and we can feed back the problems to the customer service to solve them.

However, it should be noted that you must not return the goods at will, and it is easy to get a refund only if there is something wrong with the goods.

What are the solutions?

1, apply for Pinduoduo customer service intervention.

Yes, Pinduoduo also has customer service, which is the same as Taobao's customer service intervention. It is also an official means to help consumers defend their rights. If the seller refuses hard and negotiation fails, everyone can take this means;

2. Official complaints

Submit relevant evidence and information, complain to the seller, and the relevant staff of the platform will generally handle it properly, and the efficiency is not bad.

3,315 complaint

There are many complaint channels, including 3 15 official, China Consumer Rights Protection Association, and even public security and people's courts.

So, don't think that Pinduoduo's refund is rejected, and we are helpless. We should remember that this is a society ruled by law, and we should resolutely take up legal weapons to protect ourselves.