How to change the high-speed rail ticket?

If you successfully apply for the change of high-speed rail online on 12306 website, you will immediately receive a short message from your mobile phone informing you that the change was successful. At the same time, a notice will be sent to the registered mailbox to inform that the change was successful. You can also check the change information on the website of 12306.

If you change your ticket at the window, print out the changed ticket to the passengers on the spot.

(1) After purchasing tickets on 12306.cn, if you don't exchange paper tickets and not later than 30 minutes before driving, you can change them on 12306.cn; If you have exchanged paper tickets or within 30 minutes before driving, please go to the ticket window at the station.

(2) Under the premise of transportation capacity, other trains can be changed more than 48 hours (excluding) before departure during the pre-sale period; Within 48 hours before driving, you can change other trains before driving, or you can change other trains between 24:00 on the day of the ticket date after driving, without changing the ticket for the next day or after the ticket date; After driving, passengers can still transfer to other trains on the same day, but only at the ticketing station. Tickets that have been "changed to the station" will not be changed. If you change to another train more than/0/5 days before the train starts, and refund your ticket before/0/5 days before the train starts, you will still be charged a refund fee of 5%. If the arrival date of the ticket is changed or changed during the rush hour in Spring Festival travel rush, the refund fee will be charged according to the standard of less than 24 hours before the driving time.

(3) According to the relevant regulations of online payment tools used when purchasing tickets, if the fare of the new ticket is higher than the original ticket when changing the ticket, please use the online payment tool to pay the full fare of the new ticket, and the original fare will be returned to the online payment tool used when purchasing tickets within the specified time; If the fare of the new ticket is lower than that of the original ticket, the difference will be refunded, and the refund fee for the difference will be charged, and the current refund fee standard will be implemented. The refund fee should be returned to the online payment tool used in the original ticket purchase within the specified time; If the fare of the new ticket is equal to the original ticket, there is no need to pay.

(4) After the ticket window of the station is changed, a paper ticket will be issued.